Project Category: Completed

PeopleTools provides the underlying technology for the PeopleSoft applications used by ConnectCarolina. ConnectCarolina provides the University and UNC General Administration with an integrated system that supports effective business processes for Student Administration, Finance, Human Resources, and Payroll. The ITS Enterprise Applications group is implementing a PeopleTools software update to version 8.59.13. Oracle will provide critical path updates for the existing version of PeopleTools (8.58.x) until April 2023. After that, we could potentially expose UNC to… Read More about PeopleTools 8.59.13 Upgrade.

Following on the heels of the recently-completed ResNet Wi-Fi Upgrade, ITS Communication Technologies is now beginning a 42-month project to provide pervasive Wi-Fi coverage within all remaining campus buildings. Inasmuch as less than 35% of campus within-building space presently has appropriate Wi-Fi coverage, this will be a significant effort involving new cabling throughout most buildings – yes, wireless needs wires – in addition to the deployment of over 4000 new access points. The first phase… Read More about Pervasive Campus Wi-Fi Initiative Project.

What are we doing? Updating ConnectCarolina to allow UNC employees to record their gender identity and pronoun preferences in the system. Why are we doing it? The goal is to foster inclusivity and respect for individual identity within the UNC community. This change allows UNC employees to express their gender identity and pronouns as they desire. How does this impact our UNC community? All UNC employees will have the ability to update their gender and… Read More about Pronouns/Gender Identificationfor Employees.

This project aims to provide a digital platform that handles the end-to-end fiber management at UNC-Chapel Hill. The project will modernize Transport Operations fiber management and develop a continuous process for reconciling Campus ArcGIS Fiber maps. The main drivers are:  Replace Transport Operations spreadsheet management system with an industry-standard software solution for operationalizing map data. This new system will eliminate bottlenecks, documentation debts and communications silos.    Reconcile ArcGIS fiber information with information stored in… Read More about Reconciliation of Outside Plant Documentation.

The Remedy application infrastructure has been running on unsupported versions of BMC Remedy AR Server, Oracle DB, Java, and Linux OS, which is a risk for ITS while also consuming team resources to maintain. The purpose of this project is to transition all remaining Remedy applications to other supported ServiceNow applications or application platforms. This project needs to be completed by mid-October at the latest to prevent renewal of the Unix Support contract for another… Read More about Remedy Decommissioning.

This project will migrate Research Computing’s technical documentation off of the ITS WordPress site. The project will also refresh the content, making it easier to find and read.

Secure Network Attached Storage, also known as Secure NAS or SecNAS, is a file storage solution for sensitive information. Sensitive information, as defined on businessdictionary.com, is “Privileged or proprietary information which, if compromised through alteration, corruption, loss, misuse, or unauthorized disclosure, could cause serious harm to the organization owning it.” What is included in sensitive information? Sensitive, University-related information includes all information, in its original and duplicate form, which contains: Personal Information, as defined by the North Carolina Identity Theft… Read More about Securing sensitive, University-owned information on Secure NAS.

What is it?   Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on the student experience that allows ITS to better serve our student community.   Why are we doing it?   The second location provides more flexibility for the walk-in services, better visibility for the service desk staff, and a business backup/overflow location for the ITS Service Desk.    How does this impact our UNC… Read More about Service Desk Location at Student Union.

The Service Management Technology Selection project will investigate and document campus requirements for information technology service management (ITSM), as well as select the most comprehensive technology solution to satisfy those requirements. The selected solution will eventually replace the Remedy system currently used by 48 colleges, schools and units (CSUs) on the UNC campus. The scope of the project will investigate and document near and medium-term ITSM needs for ITS, Finance and HR service desks, and… Read More about Service Management Technology.

This project will implement the ServiceNow Asset Management module. The ServiceNow Asset Management module will be responsible for managing the life cycle of end-point device hardware assets for ITS and SOM Managed Desktop Services groups. Standardizing tracking and reporting on the data attributes relating to ownership, status and location of hardware assets will be helpful to our teams. Benefiting our clients by allowing IT to identify the most at-risk end-point devices in a department that… Read More about ServiceNow Asset Management.

What is it? The Space Planning and Occupancy Tracking System (SPOTS) serves as the system of record for all building and room information across campus.  Currently, only some of these buildings and rooms are represented in ConnectCarolina.  This project will create an automated recurring process that will add, update and remove building and room information in ConnectCarolina based on the information in SPOTS. Why are we doing it? The goal is for the Registrar’s Office… Read More about SPOTS to Campus Solutions Interface.

The life cycle of the current Cisco UCS* hardware, purchased in 2015, is coming to an end.  The current hardware does not have modern compute speed, and, as it ages, is more prone to failure. We plan to migrate all work loads to the new server blades by the end of the 2022. *Unified Computing System