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Key Projects


What is it? UNC is transitioning from Sakai to Canvas, a web-based learning management system. Institutions of higher education, including some other UNC System schools,…
Learn More about Canvas.

Carolina Key Passwordless Login

What is it? UNC-Chapel Hill is moving toward passwordless logins with a new option called Carolina Key. When you use Carolina Key, you will be…
Learn More about Carolina Key Passwordless Login.

New and Enhanced Phone Services

The University’s phone service is moving from Verizon to AT&T. When the University’s contract ends in 2023, Verizon is discontinuing the service we use. We…
Learn More about New and Enhanced Phone Services.

Secure Research Space (SRW)

What is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or…
Learn More about Secure Research Space (SRW).

Service Desk Location at Student Union

What is it?   Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on…
Learn More about Service Desk Location at Student Union.

TIM System Update

What is it? We are updating the University’s time reporting and accruals system, TIM (Time Information Management). TIM is the University’s branding for “Workforce Central,”…
Learn More about TIM System Update.

Project News

The view of the new light filled Service Desk lobby. A check in kiosk is front and center, surrounded by seating. A bright mural is visible against the back wall

New Service Desk location opens in Student Union

The new Service Desk location in the Frank Porter Graham Student Union is now officially open for walk-in tech support. After nearly a year of planning and construction, you can visit the flagship space just down the hall from Bojangles on the south side of the building. While digital signage will help guide you from inside the Union, you can’t miss the “tech help” banner stretching across the windows facing South Road. With the new space open, Tar Heels who need hands-on tech support can choose between two walk-in locations to visit — the new space in the Student Union ... Read More about New Service Desk location opens in Student Union