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Key Projects

Canvas

What is it? UNC is transitioning from Sakai to Canvas, a web-based learning management system. Institutions of higher education, including some other UNC System schools,…
Learn More about Canvas.

Duo Universal Prompt Readiness Project

What are we going to do? Duo is ending support for the Traditional Prompt on March 30, 2024. This project is focused on updating the…
Learn More about Duo Universal Prompt Readiness Project.

Faculty Workload Data Collection

What is it?  A new policy on faculty workload reporting has prompted a review of data collection processes. ITS is working with IT leaders across…
Learn More about Faculty Workload Data Collection.

Secure Research Space (SRW)

What is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or…
Learn More about Secure Research Space (SRW).

TIM System Update

What is it? We are updating the University’s time reporting and accruals system, TIM (Time Information Management). TIM is the University’s branding for “Workforce Central,”…
Learn More about TIM System Update.

UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract

What is it? UNC has selected a new Customer Support Tool to replace ServiceNow.  This phase of the project will include implementing TeamDynamix and closing out…
Learn More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.

Project News

Two cartoon customer support staff help a customer over phone and chat

Q&A with Calvin Groves about UNC’s new customer support tool

This summer, UNC will have a new customer support tool. ITS is currently preparing to move customer support tool providers from ServiceNow to TeamDynamix. The customer support tool powers the UNC Help Portal and helps campus users report tech issues, browse IT and other services and chat with the ITS Service Desk. Behind the scenes, UNC’s customer support tool manages workflows and automations, tracks assets and connects Tar Heels with information and services. Calvin Groves, Director of Customer Support & Outreach, leads the project team members who are working to implement TeamDynamix and decommission ServiceNow in parallel. He answered a ... Read More about Q&A with Calvin Groves about UNC’s new customer support tool