Project Theme: Serving Our Communities
Security Policy Updates
ActiveWhat is it? The project centers on revising and updating policy, starting with the changes that will affect the security team the most. The first standard to be updated will be the Information Security Controls Standard. Why are we doing it? Policy is the starting and ending point of a security program. To implement a security program that ensures UNC utilizes technology both safely and responsibly, there needs to be updates to policy first. … Read More about Security Policy Updates.
Security Program Revision
ActiveWhat is it? We’re making changes to the current information security guidance and processes on campus. Why are we doing it? To further ensure that UNC can utilize technology safely and responsibly, the university must meet regulatory, statutory and legal compliance obligations, as well as societal expectations about appropriate management of data that’s in the university’s custody. How does this impact our UNC community? Faculty and Students All UNC-Chapel Hill faculty, staff, students, and campus… Read More about Security Program Revision.
UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract
Active, Key ProjectWhat is it? UNC has selected a new Customer Support Tool to replace ServiceNow. This phase of the project will include implementing TeamDynamix and closing out the ServiceNow platform and contract. Why are we doing it? The current ITS contract with ServiceNow expires in September 2024. During the RFP phase of the project in 2023, the RFP committee selected TeamDynamix to replace ServiceNow, as it meets the following needs: Fits our campus community better. Enhances the experience… Read More about UNC Customer Support Tool – Implement TeamDynamix & Close ServiceNow Contract.
Pronouns/Gender Identificationfor Employees
CompletedWhat are we doing? Updating ConnectCarolina to allow UNC employees to record their gender identity and pronoun preferences in the system. Why are we doing it? The goal is to foster inclusivity and respect for individual identity within the UNC community. This change allows UNC employees to express their gender identity and pronouns as they desire. How does this impact our UNC community? All UNC employees will have the ability to update their gender and… Read More about Pronouns/Gender Identificationfor Employees.
Credit Bearing Certificates
ActiveWhat is it? The University is looking to expand and centrally manage certificate programs within the Graduate School by updating ConnectCarolina and creating a central administration model for graduate credit-bearing certificate programs. Why are we doing it? Credit-bearing certificate programs are currently managed in multiple units. This project aims to develop a common administration platform so the Graduate School can manage programs in one space. Ultimately, centralizing programs is critical to support the University’s goal… Read More about Credit Bearing Certificates.
UNC Customer Support Tool – RFP and Vendor Selection
CompletedWhat is it? ITS is exploring options for a new UNC Customer Support Tool to replace ServiceNow. This phase of the project will include posting a Request for Proposal (RFP) and selecting a vendor. Why are we doing it? ITS originally implemented ServiceNow in 2019 and the current contract runs through September 2024. Before renewing the contract, ITS conducted a campus listening tour to get feedback on how ServiceNow works for our IT staff and partners. As… Read More about UNC Customer Support Tool – RFP and Vendor Selection.
PeopleTools 8.59.13 Upgrade
CompletedPeopleTools provides the underlying technology for the PeopleSoft applications used by ConnectCarolina. ConnectCarolina provides the University and UNC General Administration with an integrated system that supports effective business processes for Student Administration, Finance, Human Resources, and Payroll. The ITS Enterprise Applications group is implementing a PeopleTools software update to version 8.59.13. Oracle will provide critical path updates for the existing version of PeopleTools (8.58.x) until April 2023. After that, we could potentially expose UNC to… Read More about PeopleTools 8.59.13 Upgrade.
Secure Research Space (SRW)
Active, Key ProjectWhat is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or clinical trial data. The goal of this project is to establish a re-imagined and successful version of the Secure Research Workspace (SRW). The project will include a 3rd party assessment of the existing platform, a new infrastructure design, as well as a new compliance package, and 3rd party assessment of… Read More about Secure Research Space (SRW).
Operational Excellence Reserve Capacity Phase
CompletedThis project will provide students who are registering for classes with information about the number of reserved seats in a class, and who the seats are for. Currently, students may see that a class is available, and then get an error message when they try to register. This happens when the class hasn’t reached its’ capacity, but seats are set aside for specific types of students. For example, there may be reserved seats for first-year… Read More about Operational Excellence Reserve Capacity Phase.
New Tool for ISSS (International Student and Scholar Services)
CompletedThe UNC Global International Student and Scholar Services (ISSS) Office will implement a new tool to manage information for international students and scholars. The new tool, Sunapsis, will be the system of record for this information. All UNC international students, faculty and scholars need to follow immigration regulations that are managed using the Student and Exchange Visitor Information System (SEVIS). SEVIS is a database used by the U.S. Department of Homeland Security. It tracks the… Read More about New Tool for ISSS (International Student and Scholar Services).
Service Desk Location at Student Union
Completed, Key ProjectWhat is it? Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on the student experience that allows ITS to better serve our student community. Why are we doing it? The second location provides more flexibility for the walk-in services, better visibility for the service desk staff, and a business backup/overflow location for the ITS Service Desk. How does this impact our UNC… Read More about Service Desk Location at Student Union.
DUO Universal Prompt
CompletedDuo is one of the multi-factor authentication tools that the University uses to keep UNC’s systems safe and stay ahead of security threats. In February 2022, Duo released a new version of its web-based prompt that improves accessibility and can automatically send to the last authentication method you used to authenticate — speeding up the process. The new version has a different look with some changes in functionality so the change will be noticeable to… Read More about DUO Universal Prompt.