Project Theme: Serving Our Communities

What is it? ITS is exploring options for a new UNC Customer Support Tool to replace ServiceNow.  This phase of the project will include posting a Request for Proposal (RFP) and selecting a vendor. Why are we doing it? ITS originally implemented ServiceNow in 2019 and the current contract runs through September 2024.  Before renewing the contract, ITS conducted a campus listening tour to get feedback on how ServiceNow works for our IT staff and partners. As… Read More about UNC Customer Support Tool – RFP and Vendor Selection.

PeopleTools provides the underlying technology for the PeopleSoft applications used by ConnectCarolina. ConnectCarolina provides the University and UNC General Administration with an integrated system that supports effective business processes for Student Administration, Finance, Human Resources, and Payroll. The ITS Enterprise Applications group is implementing a PeopleTools software update to version 8.59.13. Oracle will provide critical path updates for the existing version of PeopleTools (8.58.x) until April 2023. After that, we could potentially expose UNC to… Read More about PeopleTools 8.59.13 Upgrade.

What is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or clinical trial data. The goal of this project is to establish a re-imagined and successful version of the Secure Research Workspace (SRW). The project will include a 3rd party assessment of the existing platform, a new infrastructure design, as well as a new compliance package, and 3rd party assessment of… Read More about Secure Research Space (SRW).

This project will provide students who are registering for classes with information about the number of reserved seats in a class, and who the seats are for.  Currently, students may see that a class is available, and then get an error message when they try to register.  This happens when the class hasn’t reached its’ capacity, but seats are set aside for specific types of students.   For example, there may be reserved seats for first-year… Read More about Operational Excellence Reserve Capacity Phase.

The UNC Global International Student and Scholar Services (ISSS) Office will implement a new tool to manage information for international students and scholars. The new tool, Sunapsis, will be the system of record for this information. All UNC international students, faculty and scholars need to follow immigration regulations that are managed using the Student and Exchange Visitor Information System (SEVIS). SEVIS is a database used by the U.S. Department of Homeland Security. It tracks the… Read More about New Tool for ISSS (International Student and Scholar Services).

What is it?   Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on the student experience that allows ITS to better serve our student community.   Why are we doing it?   The second location provides more flexibility for the walk-in services, better visibility for the service desk staff, and a business backup/overflow location for the ITS Service Desk.    How does this impact our UNC… Read More about Service Desk Location at Student Union.

Duo is one of the multi-factor authentication tools that the University uses to keep UNC’s systems safe and stay ahead of security threats. In February 2022, Duo released a new version of its web-based prompt that improves accessibility and can automatically send to the last authentication method you used to authenticate — speeding up the process. The new version has a different look with some changes in functionality so the change will be noticeable to… Read More about DUO Universal Prompt.

This project aims to provide a digital platform that handles the end-to-end fiber management at UNC-Chapel Hill. The project will modernize Transport Operations fiber management and develop a continuous process for reconciling Campus ArcGIS Fiber maps. The main drivers are:  Replace Transport Operations spreadsheet management system with an industry-standard software solution for operationalizing map data. This new system will eliminate bottlenecks, documentation debts and communications silos.    Reconcile ArcGIS fiber information with information stored in… Read More about Reconciliation of Outside Plant Documentation.

This project will streamline data mart processes. It will also provide a way for end users to maintain the mapped values between UNC-Chapel Hill and the System Office data marts. Phase 1 completed: December 23, 2021. Phase 2 started on January 4, 2022, and completed on March 31, 2023 Phase 3 started on April 1, 2023, and will complete end August, 31, 2023

After a three-year process involving hundreds of faculty, students, staff and other key stakeholders, the new General Education curriculum is being implemented for undergraduates beginning in fall 2022. This project implemented the system changes needed to support the new IDEAs in Action curriculum (IDEA stands for Identify, Discover, Evaluate and Act), which replaces the current curriculum adopted in 2006. For more information, visit the IDEAs in Action website.

As the Enterprise Data Warehouse grows, so does the time required to run the ETLs that keep it updated. (An ETL extracts, transforms and loads data from multiple sources to a data warehouse.) This project will redesign the nightly ETL for the Enterprise Data Warehouse to make better use of the after-hours time we have to run the jobs and to make it easier to diagnose problems.

What is it? UNC is transitioning from Sakai to Canvas, a web-based learning management system. Institutions of higher education, including some other UNC System schools, use Canvas by Instructure more than any other learning management system. Sakai will be available for teaching courses until the end of Spring 2024. Why are we doing it? Canvas is overall a more accessible experience for everyone with a robust mobile app, email notifications, and a modern, straightforward interface…. Read More about Canvas.