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Retiring Remedy, apps migrating to ServiceNow

Remedy platform will soon be decommissioned

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Continued

Brad Held

DAO’s Brad Held understands firsthand the need to remove barriers

Now that Brad Held has been leading the Digital Accessibility Office for more than two years, many accessibility-minded staff and faculty members at the University recognize his name. Other Carolina faculty and staff have worked closely with and know Held. … Continued

Community of practice: Project and change management

Project and Change Management Community of Practice launches

ITS has launched its UNC-Chapel Hill Project and Change Management Community of Practice. The community of practice brings together University professionals who work in or are interested in project management and change management. The group will share knowledge through presentations … Continued

A staff member helps someone with a tech issue

Extra tech help outdoors supported students during Fall Rush

During the week of Fall Rush, about 30 ITS employees from across the organization supported the ITS Service Desk and students by taking shifts to address tech issues and questions from under the canopy in front of the Undergraduate Library. … Continued

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Information Technology Services’ mission is to accelerate the University’s academic and research pursuits by providing accessible, reliable, efficient, scalable and innovative technologies.