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Two cartoon customer support staff help a customer over phone and chat

Q&A with Calvin Groves about UNC’s new customer support tool

This summer, UNC will have a new customer support tool. ITS is currently preparing to move customer support tool providers from ServiceNow to TeamDynamix. The customer support tool powers the UNC Help Portal and helps campus users report tech issues, … Read more

A woman's hand holds a piece of paper with the Wi-Fi symbol cut out. Behind her hand and showing through the Wi-Fi symbol is the quad at class change time.

Guest Wi-Fi networks to limit access to some University resources

As announced in the 2023 Networking Annual Report, UNC’s guest wireless networks (UNC-Guest and UNC-Guest-PSK) will soon be more widely available on campus. Currently, the UNC-Guest Wi-Fi network is available in select parts of campus, usually deployed at the request … Read more

An illustrated man uses a giant computer. On the screen are icons representing how people may need accessible materials, including hearing impairment, low vision and physical disabilities

Digital accessibility learning opportunities: free virtual conference, office hours and more

The Digital Accessibility Office is sharing new digital accessibility learning opportunities and kicking off its five-year anniversary celebration. Later this summer, the Digital Accessibility Office (DAO) will celebrate its fifth year of enabling the University community to deliver accessible digital … Read more

A laptop and smartphone show the Microsoft multifactor authentication number matching process

Citrix 2-Step Verification change completes Duo modernization project

On May 13, ITS will change the Citrix 2-Step Verification provider from Duo to Microsoft multifactor authentication. Citrix powers several applications at UNC, including UNCApps and Virtual Lab. The change completes a multi-year Duo modernization project. You will still enter … Read more

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Information Technology Services’ mission is to accelerate the University’s academic and research pursuits by providing accessible, reliable, efficient, scalable and innovative technologies.