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Kate Hash

AVC Kate Hash reflects on past year, shares 2021 priorities

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Continued

Neil McKeeman

Manager performs double duty at ITS Operations Center

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Continued

ITS Service Desk improves customer experience for resets

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Continued

headset on laptop

ITS Service Desk offers a call back alternative to waiting on hold

In early January, the ITS Service Desk began giving customers the option to get a call back instead of waiting on hold for tech support — without losing their place in line. With these automated call backs, if a customer … Continued

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