Project Theme: Improving Process and Operations

What is it? ITS is adding 2-Step verification (Duo) for student access to ConnectCarolina. Students will be prompted for Duo authentication after entering their Onyen and Password to log in to ConnectCarolina. Current students who register for Carolina Key can log in to ConnectCarolina without entering their password or using Duo. Why are we doing it? We are doing it to better protect student information including financial aid information. The Gramm-Leach-Bliley Act (GLBA) Safeguard Rule… Read More about Mandatory DUO for student access to ConnectCarolina.

The purpose of this project is to give employees the ability to submit and view leave attachments in ConnectCarolina – Employee Self-Service. The UNC Leave Administration Team in the Human Resources Division created this online submission format to make leave submissions simpler and more consistent. There are many reasons employees request a leave of absence, such as personal or family medical situations, paid parental leave, or military leave. (https://hr.unc.edu/benefits/leave-holidays/). Currently, employees submit leave requests using… Read More about Leave Tracking Solution.

Microsoft is moving to a more secure method of authentication that changes “Push” notifications. The new process for logging into Microsoft 365 gives you an auto-generated number to type into your device. Microsoft doesn’t have an exact switchover date, but the purpose of this project is to get campus ready before Microsoft acts. Pilot groups are currently testing the system. (“Number matching” means that when users go through an MFA Authentication, they see a number… Read More about Microsoft M365 Number Matching for MFA.

Enterprise Applications began an initiative in January 2022 to solicit feedback from campus users, central offices, Access Request Coordinators (ARCs) and others to understand the pain points experienced in the current Access Request Process and Tool. Analysis of the feedback informed our next steps to focus on two major areas of effort during 2022 and 2023: 1) Short-term adjustments to current environment – There are several items that will provide some immediate benefit for the… Read More about Access Request Re-Engineering.

What is it? We are updating the University’s time reporting and accruals system, TIM (Time Information Management). TIM is the University’s branding for “Workforce Central,” a product made by the company UKG. The TIM System Update project will replace Workforce Central with “Data Dimensions,” another product by UKG with similar or better features. Why are we doing it? UKG is ending support for the Workforce Central product. The vendor is providing support to UNC to… Read More about TIM System Update.

The Health Insurance Portability and Accountability Act of 1996 (HIPAA) is a broad federal law that is in part designed to provide national standards for protection of certain information related to the provision of or payment for health care. There are currently 11 HIPAA covered units outside of the School of Medicine which need to comply with the HIPAA Privacy and Security Rules. We will conduct a risk analysis to identify potential compliance gaps in… Read More about HIPAA Campus Risk Assessment for HIPAA Covered Units.

Phase I of Carolina Talent Performance was implemented last year, but the performance appraisals were still being done on paper forms. For the 2021-2022 performance period, we are implementing online performance appraisals in Carolina Talent along with with additional changes related to: Second level manager signatures HR checkpoint review step Employee Self Assessments Automation of currently manual task creation Non-compliance reporting and procedure Comments on Development Plans  

Phase one of the Background Check project went live in May 2021, but a second phase is needed. Phase two has multiple parts. First, our contract with CastleBranch, the existing Background Check vendor, ends in December 2021. We’ve chosen InfoMart as the University’s new vendor, so phase two will switch all integrations from CastleBranch to InfoMart. This phase needs to be completed by the end of this calendar year. The second part of phase two… Read More about Background Check Phase Two.

The PHP platform that the Software Distribution service operated on was no longer supported by the vendor, so this project upgraded the platform. The project also transitioned support of the service from ITS Infrastructure and Operations to the University Services team in ITS Enterprise Applications.

The Remedy application infrastructure has been running on unsupported versions of BMC Remedy AR Server, Oracle DB, Java, and Linux OS, which is a risk for ITS while also consuming team resources to maintain. The purpose of this project is to transition all remaining Remedy applications to other supported ServiceNow applications or application platforms. This project needs to be completed by mid-October at the latest to prevent renewal of the Unix Support contract for another… Read More about Remedy Decommissioning.