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  • SPONSOR(S):  Kelly Brown
  • DEPT OR DIVISION: ITS Customer Experience and Engagement
  • PROJECT OWNER:  Alison Campbell
  • STATUS: Complete
  • Project Theme: Building Capability

This project will implement the ServiceNow Asset Management module. The ServiceNow Asset Management module will be responsible for managing the life cycle of end-point device hardware assets for ITS and SOM Managed Desktop Services groups. Standardizing tracking and reporting on the data attributes relating to ownership, status and location of hardware assets will be helpful to our teams. Benefiting our clients by allowing IT to identify the most at-risk end-point devices in a department that should be budgeted for replacement. Overall, ServiceNow Asset Management will assist with identifying unknown devices, failure root cause analysis, and trends to help us make data-driven purchasing decisions.