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ITS is a service-oriented organization dedicated to providing smart, functional and efficient information technology solutions to the campus community. The following divisions compose ITS:

Office of the CIO

The Office of the CIO plans high-level, long-term organizational goals, strategic direction, performance management and process management, as well as addressing day-to-day operational concerns like resource management, operational planning and strategy alignment.  Learn more…

Customer Experience & Engagement

ITS Customer Experience & Engagement strives to provide the highest level of customer satisfaction through effective, reliable and professional IT support, in partnership with campus units. The division advances the University’s role as one of the nation’s leading public universities by providing continuous service improvement and leveraging technology efficiencies and expertise. Learn more…

Data & Reporting Environments & Application Middleware

ITS Data & Reporting Environments & Application Middleware provides database, reporting and application server support to the campus community. Learn more…

Educational Technologies

ITS Educational Technologies (ITS ET) provides instructional technology applications and integration to support the University’s academic mission. The division includes: Classroom Support & Learning Space Design, Educational Technologies Systems & Services, and Liaison to the Center for Faculty Excellence. Learn more…

Enterprise Applications

ITS Enterprise Applications develops and implements software solutions for University enterprises, schools and divisions. The team supports Student Administration, Human Resources, Payroll and Finance components of ConnectCarolina; enterprise reporting and data systems (including InfoPorte); and systems specific to University units such as The Friday Center and Energy Services. Learn more…

Finance & Administration

The Finance & Administration division provides financial management, human resources support and administrative services to ITS. The unit handles financial planning and budgeting, human resources, benefits, vendor management, parking, facilities management and facility-related security. Learn more…

Infrastructure & Operations

ITS Infrastructure & Operations (I&O) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports the infrastructure for the campus desktop computers and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS. Learn more…

Project Portfolio & Change Management

ITS Project Portfolio & Change Management plans, manages and ensures the successful outcome of projects, especially those with a divisional or institutional scope. The group applies and expands portfolio, project and change management knowledge in ways that support its colleagues, is transparent, agile and inclusive of all campus constituents.

Research Computing

ITS Research Computing aims to provide a world-class computing infrastructure as well as other technology tools and capabilities to support the research needs of UNC-Chapel Hill faculty and staff. Research Computing’s goal is to provide a state-of-the-art environment to support the highest level of multidisciplinary research and help UNC-Chapel Hill become the premier research university in the United States. Learn more…

Security & Identity Management

This ITS division manages the University’s Information Security Office and Identity Management. The Security Office is responsible for coordinating and ensuring that information security across the University is consistent with industry best practices and the University’s compliance obligations. Identity Management (IdM) identifies individuals within an enterprise or group and defines and controls the access they have to information and resources within a computer network based on their roles and circumstances. Learn more…