News
ITS Service Desk director to retire
The chief of the ITS Service Desk is retiring after 30 years at UNC-Chapel Hill. Sharon Glover, who has led the Service Desk for seven years — one year as interim director and six years permanent — will retire April 1. During her three decades at Carolina, Glover worked for … Continued
Guidance on hardware repairs while CRC operations are suspended
Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs. Protecting the health, safety and well-being of our campus community is our first priority. We appreciate your understanding. Who can … Continued
Kate Hash named Assistant Vice Chancellor
Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the ongoing ServiceNow implementation), the IT Service Desk, Software Acquisition, ResNET … Continued
ITS upgrades ServiceNow
The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, they’re named after cities. “We upgraded from Madrid to New … Continued
Michael Barker named Vice Chancellor for IT and CIO
J. Michael Barker was selected as UNC-Chapel Hill’s Vice Chancellor for Information Technology and Chief Information Officer, effective February 1. Barker served as Interim Vice Chancellor for one year — from January 2019 through January 31, 2020. He has served ITS since 2009. Barker is “a dynamic leader who understands … Continued