Campus users heavily engage with ServiceNow platform in first month

A month following the launch of ServiceNow, campus members are acclimating to and finding value in the University’s new primary ticketing software. That’s what user feedback and usage stats indicate for ServiceNow, which replaced Carolina’s old Remedy system on July 30. In the first month, the University’s new ServiceNow platform … Continued

Operational Excellence: ITS contributes

ITS contributes to Operational Excellence

ITS has contributed to UNC-Chapel Hill’s Operational Excellence initiative that seeks to create a high-functioning administrative operation. Operational Excellence, which aims to identify efficiencies, cost avoidance and potential revenue sources to help fund the University’s strategic investments, began in fall 2018. Based upon feedback from faculty and staff, the initiative … Continued


Campus embraces Zoom video conferencing

UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings with over 13 million participants. “I don’t recall another technology … Continued

Digital Services: exploring the cloud

Digital Services preps for cloud environment

ITS Digital Services is preparing for a possible transition of hosting its web services from local servers to a cloud environment. The services that could transition to the cloud include, and the University’s homepage ( These WordPress services host thousands of individual WordPress sites. Currently, these services are … Continued

Digital Services: Ensuring accurate information

Digital Services curates Web Dot sites

ITS Digital Services is managing the volume of sites to ensure only updated, accurate information is found on University sites. is a web publishing service that enables campus individuals to create their own website. The widespread availability of this service has led to the creation of more than … Continued

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