ITS to launch new support portal on July 30

ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, track requests and support tickets and chat live with IT … Continued





IP cameras in Carmichael Arena

ITS expands IP camera tech for Athletics

Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts.  Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues.  In 2016, the varsity volleyball team got the first taste of the revolutionary … Continued





Kate Hash and David Smith present at ServiceNow meeting

ITS will roll out ServiceNow to replace Remedy

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and replacing Remedy Request for Service. ServiceNow will not only change … Continued





Cloud training: Preparing for transformation

ITS holds cloud training

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June for ITS leaders and members of the Information Technology Executive … Continued





ITS transforms Carolina’s security awareness training

The University’s security awareness training has received a complete transformation this year. Led by the Information Security Office at Information Technology Services, the training educates ITS employees on the importance of securing campus data. Soon, other campus groups can access it. “Introducing new awareness training has been a top-down effort,” … Continued




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