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Laptop displaying the Duo Universal Prompt on a screen and on a smartphone

Extending ‘remember me’ period for Duo increases convenience; maintains security

Today, the Information Security Office will extend the default “remember me” period for Duo 2-Step Verification from 12 hours to seven days. This extension means that most users will verify their identities less often when they log into systems that require Duo at UNC-Chapel Hill. This provides a more convenient … Read more

A customer support staff helps customers over the phone, using the website and on their computer

New Help Portal launches July 10

On July 10, ITS will launch a new Help Portal at The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support tool provider, TeamDynamix, from the existing provider, ServiceNow. The new … Read more

A celebratory graphic of a 5 with an accessibility icon, a keyboard and colorful shapes. Text next to it reads "DAO celebrates 5 years"

Happy birthday, Digital Accessibility Office! 5 fun facts to celebrate 5 years at UNC

This month, the Digital Accessibility Office is celebrating five years at UNC-Chapel Hill. What better way to kick off the celebration than with five fun facts about the Digital Accessibility Office (DAO)? The DAO supports the University’s commitment to ensuring that digital resources are accessible to all users. The DAO … Read more

An illustration of a Carolina Blue brick wall with a shield and eye floating over it

Campus firewall migration project nearly complete

Four years ago, the Information Security Office kicked off a major firewall migration project. The migration, which moved about 200 unprotected VLANs (virtual local area networks) to campus enterprise firewalls, will help prevent attacks and limit the scope of attacks across the University. This summer, the work is wrapping up. … Read more

View of McCorkle Place during the summer. A few visitors walk along the brick pathway near the Caldwell monument

Guest Wi-Fi will begin limiting access to some UNC websites on July 9

ITS is preparing to expand the coverage of the guest wireless network (UNC-Guest) on campus. Currently, the guest Wi-Fi networks (UNC-Guest, UNC-Guest-PSK) are available only on select parts of campus. To prepare for the expansion of UNC-Guest, teams in ITS are configuring changes to campus’ guest Wi-Fi networks. These changes, … Read more

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