Project Category: Completed

The Remedy application infrastructure has been running on unsupported versions of BMC Remedy AR Server, Oracle DB, Java, and Linux OS, which is a risk for ITS while also consuming team resources to maintain. The purpose of this project is to transition all remaining Remedy applications to other supported ServiceNow applications or application platforms. This project needs to be completed by mid-October at the latest to prevent renewal of the Unix Support contract for another… Read More about Remedy Decommissioning.

This project will migrate Research Computing’s technical documentation off of the ITS WordPress site. The project will also refresh the content, making it easier to find and read.

What is it? The Secure Research Workspace is a secure virtual desktop for collaboration and storing sensitive information related to research studies, like patient or clinical trial data. The goal of this project is to establish a re-imagined and successful version of the Secure Research Workspace (SRW). The project will include a 3rd party assessment of the existing platform, a new infrastructure design, as well as a new compliance package, and 3rd party assessment of… Read More about Secure Research Space (SRW).

Secure Network Attached Storage, also known as Secure NAS or SecNAS, is a file storage solution for sensitive information. Sensitive information, as defined on businessdictionary.com, is “Privileged or proprietary information which, if compromised through alteration, corruption, loss, misuse, or unauthorized disclosure, could cause serious harm to the organization owning it.” What is included in sensitive information? Sensitive, University-related information includes all information, in its original and duplicate form, which contains: Personal Information, as defined by the North Carolina Identity Theft… Read More about Securing sensitive, University-owned information on Secure NAS.

What is it?  The project centers on revising and updating policy, starting with the changes that will affect the security team the most. The first standard to be updated will be the Information Security Controls Standard.   Why are we doing it?  Policy is the starting and ending point of a security program. To implement a security program that ensures UNC utilizes technology both safely and responsibly, there needs to be updates to policy first. … Read More about Security Policy Updates.

What is it?   Establish a secondary ITS Service Desk walk-in location in the Student Union. The showcase space will be designed with a focus on the student experience that allows ITS to better serve our student community.   Why are we doing it?   The second location provides more flexibility for the walk-in services, better visibility for the service desk staff, and a business backup/overflow location for the ITS Service Desk.    How does this impact our UNC… Read More about Service Desk Location at Student Union.

The Service Management Technology Selection project will investigate and document campus requirements for information technology service management (ITSM), as well as select the most comprehensive technology solution to satisfy those requirements. The selected solution will eventually replace the Remedy system currently used by 48 colleges, schools and units (CSUs) on the UNC campus. The scope of the project will investigate and document near and medium-term ITSM needs for ITS, Finance and HR service desks, and… Read More about Service Management Technology.

This project will implement the ServiceNow Asset Management module. The ServiceNow Asset Management module will be responsible for managing the life cycle of end-point device hardware assets for ITS and SOM Managed Desktop Services groups. Standardizing tracking and reporting on the data attributes relating to ownership, status and location of hardware assets will be helpful to our teams. Benefiting our clients by allowing IT to identify the most at-risk end-point devices in a department that… Read More about ServiceNow Asset Management.

What is it? The Space Planning and Occupancy Tracking System (SPOTS) serves as the system of record for all building and room information across campus.  Currently, only some of these buildings and rooms are represented in ConnectCarolina.  This project will create an automated recurring process that will add, update and remove building and room information in ConnectCarolina based on the information in SPOTS. Why are we doing it? The goal is for the Registrar’s Office… Read More about SPOTS to Campus Solutions Interface.

What is it? We are updating the University’s time reporting and accruals system, TIM (Time Information Management). TIM is the University’s branding for “Workforce Central,” a product made by the company UKG. The TIM System Update project will replace Workforce Central with “Data Dimensions,” another product by UKG with similar or better features. Why are we doing it? UKG is ending support for the Workforce Central product. The vendor is providing support to UNC to… Read More about TIM System Update.

The life cycle of the current Cisco UCS* hardware, purchased in 2015, is coming to an end.  The current hardware does not have modern compute speed, and, as it ages, is more prone to failure. We plan to migrate all work loads to the new server blades by the end of the 2022. *Unified Computing System

The purpose of the project is to put a third-party solution in place to allow UNC-Chapel Hill to do capital budgeting, the annual budgeting cycle and associated reporting across the enterprise. Currently, we use resource-intensive manual processes to do the University’s budgeting. This means we have a reduced ability to properly plan for large capital expenditures. The success of this project will be measured by the ability of the University to handle the annual budgeting… Read More about UNC Budget Tool.