Project Category: Completed

The purpose of the project is to put a third-party solution in place to allow UNC-Chapel Hill to do capital budgeting, the annual budgeting cycle and associated reporting across the enterprise. Currently, we use resource-intensive manual processes to do the University’s budgeting. This means we have a reduced ability to properly plan for large capital expenditures. The success of this project will be measured by the ability of the University to handle the annual budgeting… Read More about UNC Budget Tool.

What is it? ITS is exploring options for a new UNC Customer Support Tool to replace ServiceNow.  This phase of the project will include posting a Request for Proposal (RFP) and selecting a vendor. Why are we doing it? ITS originally implemented ServiceNow in 2019 and the current contract runs through September 2024.  Before renewing the contract, ITS conducted a campus listening tour to get feedback on how ServiceNow works for our IT staff and partners. As… Read More about UNC Customer Support Tool – RFP and Vendor Selection.

The PHP platform that the Software Distribution service operated on was no longer supported by the vendor, so this project upgraded the platform. The project also transitioned support of the service from ITS Infrastructure and Operations to the University Services team in ITS Enterprise Applications.