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  • EXECUTIVE SPONSOR(S): Mike Barker
  • SPONSOR(S):  Kate Hash, John Mack
  • DEPT OR DIVISION: ITS Customer Experience & Engagement
  • TECHNICAL LEAD:  David Smith
  • STATUS: In Progress
  • Project Theme: Improving Process and Operations

The Remedy application infrastructure has been running on unsupported versions of BMC Remedy AR Server, Oracle DB, Java, and Linux OS, which is a risk for ITS while also consuming team resources to maintain. The purpose of this project is to transition all remaining Remedy applications to other supported ServiceNow applications or application platforms. This project needs to be completed by mid-October at the latest to prevent renewal of the Unix Support contract for another year.