Skip to main content

Service Desk

The ITS Service Desk is centralized support for students, faculty and staff who need tech help. 

There is no cost to contact the Service Desk.

Contact the Service Desk if you have:

  • Problems with your computer, including viruses and laptop repair
  • Issues with UNC software, like Microsoft 365 and Zoom
  • Difficulties with UNC systems, like ConnectCarolina and Duo
  • Trouble with IT services, including connecting to Wi-Fi or printing
  • Questions about tech at Carolina

Top 5 IT help articles

Have one of these common tech challenges? 

Tech help and hours

Contact the Service Desk through one of these options:

Call

 Help Portal

  • Chat live
    • 7 a.m. – 7 p.m., Monday – Friday
  • Submit web requests 24/7

In person

Frank Porter Graham Student Union location

The lobby of the walk-in at the Student Union. There's a check-in kiosk in the center of the space surrounded by seating. In the distance, you can see the bright mural on the back wall of the space and students working in cubicles around the corner

Opened in Fall 2023, this space is located on the lower level of the Student Union (near Bojangles) and is open for walk-in support with no appointment necessary, 8 a.m. – 5 p.m., Monday – Friday.

Mural: Command Center, by ILL.DES

The Service Desk Student Union location features a mural, “Command Center,” by Denver, Colorado-based muralist ILL.DES.

The Command Center mural features blocky, brightly-colored shapes floating in space, creating a techno-futuristic vibe

ILL.DES seeks to immerse the viewer into a tech-inspired geometric world that captures the balance of energy between chaos and order. Having worked in the information technology field for many years, the artist draws inspiration from physical computer structures and the complex data systems that connect them. His work creates a visually striking narrative of abstract figures representing information systems and the communication these systems create in our daily lives.

Augmented Reality (AR)

“Command Center” includes an AR component that brings the entire mural to life. To view the mural in AR, download the Artivive app. Animation by JonnaP Arts.

Artivive logo

Download on the App Store

Get it on Google Play

Artist information

ILL.DES | website | Instagram
JonnaP Arts | website | Instagram

 

Arts Everywhere

ITS is proud to be a part of the Arts Everywhere mission to embed the arts into daily life at Carolina and acknowledges Arts Everywhere’s assistance in the creation of the Command Center mural.

Arts Everywhere provided support throughout the process, including consultation, helping to form a request for proposals, guiding the artist selection and navigating a direct commission. Explore other murals on campus with Arts Everywhere’s mural guide.

Arts Everywhere logo

R.B. House Undergraduate Library (UL) location (Closing permanently December 21, 2023)

A view of the lobby of the Service Desk's UL walk-in location

The UL location is closing permanently to walk-in support on December 21, 2023. Please visit our new location in the Frank Porter Graham Student Union (near Bojangles).

Located on the lower level of the Undergraduate Library (directly to the left after you exit the elevator), the Service Desk is open for walk-in support with no appointment necessary, 8 a.m. – 5 p.m., Monday – Friday. The Service Desk walk-in is not open when the library is closed; check library hours for exceptions.