The ITS Service Desk is centralized support for students, faculty and staff who need tech help.
There is no cost to contact the Service Desk.
Contact the Service Desk if you have:
- Problems with your computer, including viruses and laptop repair
- Issues with UNC software, like Microsoft 365 and Zoom
- Difficulties with UNC systems, like ConnectCarolina and Duo
- Trouble with IT services, including connecting to Wi-Fi or printing
- Questions about tech at Carolina
Contact the Service Desk through one of these options:
- 919-962-HELP (4357)
- 7 a.m. – 7 p.m., Monday – Friday
Opened in Fall 2023, this space is located on the lower level of the Student Union (near Bojangles) and is open for walk-in support with no appointment necessary, 8 a.m. – 5 p.m., Monday – Friday.
The Service Desk Student Union location features a mural, “Command Center,” by Denver, Colorado-based muralist ILL.DES.
ILL.DES seeks to immerse the viewer into a tech-inspired geometric world that captures the balance of energy between chaos and order. Having worked in the information technology field for many years, the artist draws inspiration from physical computer structures and the complex data systems that connect them. His work creates a visually striking narrative of abstract figures representing information systems and the communication these systems create in our daily lives.
Augmented Reality (AR)
“Command Center” includes an AR component that brings the entire mural to life. To view the mural in AR, download the Artivive app. Animation by JonnaP Arts.
ITS is proud to be a part of the Arts Everywhere mission to embed the arts into daily life at Carolina and acknowledges Arts Everywhere’s assistance in the creation of the Command Center mural.
Arts Everywhere provided support throughout the process, including consultation, helping to form a request for proposals, guiding the artist selection and navigating a direct commission. Explore other murals on campus with Arts Everywhere’s mural guide.
The UL location is closing permanently to walk-in support on December 21, 2023. Please visit our new location in the Frank Porter Graham Student Union (near Bojangles).
Located on the lower level of the Undergraduate Library (directly to the left after you exit the elevator), the Service Desk is open for walk-in support with no appointment necessary, 8 a.m. – 5 p.m., Monday – Friday. The Service Desk walk-in is not open when the library is closed; check library hours for exceptions.