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The ITS Service Desk is centralized support for students, faculty and staff who need tech help

There is no cost to contact the Service Desk.

Contact the Service Desk if you have:

  • Problems with your computer, including viruses and laptop repair
  • Issues with UNC software, like Microsoft 365 and Zoom
  • Difficulties with UNC systems, like ConnectCarolina and Duo
  • Trouble with IT services, including connecting to Wi-Fi or printing
  • Questions about tech at Carolina

Tech help and hours

Contact the Service Desk through one of these options:


  • Chat live
    • 7 a.m. – 7 p.m., Monday – Friday
  • Submit web requests 24/7

In person

R.B. House Undergraduate Library (UL) location

A view of the lobby of the Service Desk's UL walk-in location

Located on the lower level of the Undergraduate Library (directly to the left after you exit the elevator), the Service Desk is open for walk-in support with no appointment necessary, 8 a.m. – 5 p.m., Monday – Friday. The Service Desk walk-in is not open when the library is closed; check library hours for exceptions.

Coming soon: Frank Porter Graham Student Union location

A view of the walk-in space in the student union, with plastic on chairs and paint cans sitting out

In Fall 2023, the ITS Service Desk will open an additional space in the Student Union, on the lower level next to Bojangles.

Mural: Command Center, by ILL.DES

The Service Desk Student Union location features a mural, “Command Center,” by Denver, Colorado-based muralist ILL.DES.

The Command Center mural features blocky, brightly-colored shapes floating in space, creating a techno-futuristic vibe

ILL.DES seeks to immerse the viewer into a tech-inspired geometric world that captures the balance of energy between chaos and order. Having worked in the information technology field for many years, the artist draws inspiration from physical computer structures and the complex data systems that connect them. His work creates a visually striking narrative of abstract figures representing information systems and the communication these systems create in our daily lives.

Augmented Reality (AR)

“Command Center” includes an AR component that brings the entire mural to life. To view the mural in AR, download the Artivive app. Animation by JonnaP Arts.

Artivive logo

Download on the App Store

Get it on Google Play

Artist information

ILL.DES | website | Instagram
JonnaP Arts | website | Instagram