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ITS boosts Morrison Residence Hall Wi-Fi

August 4, 2023

Dale Oxendine connects new Ethernet cables in Morrison When students move into Morrison residence hall in mid-August, they’ll enjoy faster, stable Wi-Fi. Over the summer, ITS significantly boosted wireless capacity and coverage on every floor of the 10-story dorm. With help from contractors, ITS Networking staffers worked all of June and the first few days of July to add 495 wireless access points so that every single dorm room has an access poin…

Carolina Gaming Arena gains upgrade

August 3, 2023

…ector was the most straightforward choice for the upgrade. It also was the cost-saving option over buying one very large TV screen. The ultra-short-throw projector keeps the arena on the cutting edge of technology and improves game latency. Dunn said the new Epson LS800 is a “leader in the new ultra-short-throw projection technology.” If you’re not familiar with projector terminology, “throw” is the distance between the projector and the surface i…

ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team officially retired Remedy on April 15 after several years of progressively retiring individual applications after moving those functions to newer and better platforms. All Remedy applica…

Fall welcome message from CIO Chris Kielt

August 19, 2014

Download a PDF of the ITS Infographic Dear Carolina community, Welcome – and welcome back – to all of our students, faculty and staff members. As we prepare to start the new academic year, I’d like to tell you about a few important technology-related resources and services that are available to you. Many of these resources are new or improved, so even if this isn’t your first year at Carolina I suggest reading on. I encourage you to bookmark thes…

Priscilla Alden: Favorite part of job was the people

January 29, 2015

Priscilla Alden retires January 30 after 9 ½ years as Assistant Vice Chancellor for User Support & Engagement at Information Technology Services and after 15 years overall with UNC-Chapel Hill. That’s longer than any of the ITS leadership team has held his or her current post. ITS honored her with a retirement party Wednesday at the Carolina Club. What will she miss most about working at ITS? Before the question was even fully verbalized, Priscil…

Managing vendor relationships is smart business

April 28, 2016

…s. Jeanne Mesiano ITS is investing in vendor management as a way to reduce costs and avoid other costs associated with software purchases and software support and maintenance. The vendor management industry has taken off and has emerged as a smart investment, especially with increased complexity as a result of the cloud and subscription-based software. Started work a year ago ITS created the role of vendor analyst manager/business systems analyst…

Adobe Creative Cloud

January 9, 2017

In September 2016, UNC-Chapel Hill began providing all students and 2,000 instructional faculty and staff with access to Adobe Creative Cloud, a collection of creative desktop and mobile tools, including PhotoShop, Illustrator, Acrobat Pro and InDesign. Adobe Creative Cloud is a package of creative desktop applications for digital imaging, design, web and video, plus online services and storage. “The University is helping lead the empowerment of…

CarolinaGO: Mobile App

August 1, 2014

CarolinaGO, the official University mobile app for UNC-Chapel Hill, is now used by some 10,000 members of the campus community. The app enables students, faculty and staff to easily access resources such as dining options, a campus map, walking directions, bus routes and campus events. It also is the only native mobile platform for Sakai and ConnectCarolina. Through this mobile version of ConnectCarolina, students can conveniently add or drop cla…

Zoom

August 13, 2018

…Zoom is an easy-to-use, mobile-friendly, video and audio conferencing service. The ability to host online meetings with up to 100 participants is available at no cost to Carolina faculty, staff, and students….

Access Request Re-Engineering

April 12, 2022

What is it? ITS is looking into holistic solutions to replace and modernize the existing access request process and system by creating a completely paperless solution that simplifies the access request process. Solutions include automation of access based on job positions and HR Onboarding/Offboarding processes. We are also making improvements to the existing access request system for better usability and in preparation for the long-term solution…

ResNET

January 13, 2017

ResNET provides on-site IT support, education and the technology infrastructure for the UNC-Chapel Hill residential communities. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision. ResNET Offers… Residential technology programs Information technology support Residence hall high-speed wired and Wi-Fi network access CCI print station support IT career opportunities Housing Staff and RHA Resour…

GradStar Student Payments

July 15, 2021

To ensure UNC-Chapel Hill is compliant with federal and state regulations, the University took a comprehensive look at payments to students and recommended some changes. These changes ensure compliance with regulations, provide timely disbursement of awards and reduce instances of students being asked to return funds to the University. One key change is to use GradStar to process some student payments (such as training grants) instead of ConnectC…