ITS navigates global supply chain disruptions

February 20, 2022

…isn’t the only thing that’s increased. As you know from the things you’re buying in your own life, so has price. Anecdotally, everything is more expensive. “All of our equipment costs have gone up significantly since the start of the pandemic,” Networking’s Turner said. “Depending on the specific items, costs have gone up on average of between 5-10% from 2020 to 2021,” Nguyen said. Some items, though, have skyrocketed by 25%, he said. A 1,000-foo…

Learn from these best practices: ClutterBusters file management

June 9, 2017

Workers and workplaces are really good at creating lots of files and folders, but most organizations provide little–if any–training or guidance on how to keep all those digital and paper files from amassing into an unwieldy problem. Sure, the cost of storage has decreased somewhat, but all that digital content is still expensive to manage and back up. Also, needlessly and neglectfully holding onto files containing sensitive information that could…

ITS is wrapping up campus migration to VoIP

April 21, 2016

Some 20,000 new phones later, Information Technology Services has nearly finished UNC-Chapel Hill’s transition to a Voice-over-Internet Protocol (VoIP) phone system. This effort replaced a 30-year-old technology and saved more than $2 million a year. Porting began in 2012 Carolina awarded the telecommunications voice services contract to Verizon Business on June 30, 2011. Following an initial ramp-up period and a somewhat painful lessons-learne…

Service order freeze and VoIP

January 10, 2012

Over the course of the next two to three years, Information Technology Services (ITS) Communication Technologies (Comm Tech) is replacing the legacy AT&T Centrex phone service with a new, hosted, Voice Over Internet Protocol (VoIP) system from Verizon Business – Verizon Business Hosted IP Centrex (HIPC). In addition to realizing cost savings for the University upon completion of the transition, this new technology will bring new phones along with…

ITS helps roll out new marketplace BuyCarolina

October 14, 2020

…now easier, and in time shoppers will have more supplier options and lower costs. These improvements are thanks to a new online marketplace, BuyCarolina, which ITS helped launch in mid-August. ITS Enterprise Applications assisted the UNC Finance and Operations division with the rollout of BuyCarolina, which replaced the former purchasing solution ePro. The logo for BuyCarolina When using the ePro marketplace, users could shop only from one supplie…

How to prioritize digital hygiene and organization in this new year

January 4, 2022

The new year is a great time to prioritize digital hygiene and organization. Ensure you have strong passwords and use LastPass to manage your passwords, report phishing using the new reporting button within Outlook email, make certain that website links begin with HTTPS:// before you share any personal data or make a purchase, and tighten privacy on your social media accounts. We’ll come back to these tips in a minute. As for organization, delete…

Service Desk

June 25, 2019

The ITS Service Desk is centralized support for students, faculty and staff who need tech help. There is no cost to contact the Service Desk. Contact the Service Desk if you have: Problems with your computer, including viruses and laptop repair Issues with UNC software, like Microsoft 365 and Zoom Difficulties with UNC systems, like ConnectCarolina and Duo Trouble with IT services, including connecting to Wi-Fi or printing Questions about tech at…

Project Update December 2011

December 14, 2011

As the calendar year draws to a close, here is an update on both the operational and project portions of ConnectCarolina. ConnectCarolina is the name the University uses for its PeopleSoft implementation. PeopleSoft is an enterprise administrative system that includes Campus Solutions, Human Resources/Payroll/Benefits and Finance components. Continue reading for updates on all of these components. Campus Solutions Continually Improved The Univers…

Data Center Management

February 6, 2017

ITS Data Center Operations (DCOPS) maintains three data centers: ITS Manning, ITS Franklin & ITS Phillips. DCOPS is responsible for the day-to-day management of these data centers and ensures that all data center equipment is fully functional and responsive to user needs. Additionally, power and environmental conditions in all three data centers are monitored 24 x 7. Access Control Work Requests Inventory Management Data Center Management Data Ce…

Reengineering campus networks for Wi-Fi 6E and better internet

April 17, 2024

…oints by 18%. Because of the campus rate model, this is being done with no cost to our customers. What’s the process to upgrade? When we first deployed wireless across campus, the technology was vastly different, and now some locations are inadequate for the needs of today. Over the past years we have been filling in the holes, but Wi-Fi 6E requires a redesign of each building. As we lifecycle buildings, our wireless engineers produce a new design…

Be a good sender: bulk mail best practices to protect UNC

January 26, 2024

In February, two major email providers, Gmail and Yahoo, will begin strengthening sender requirements to fight spam. Google will implement major changes on February 1 and Yahoo said changes will take effect sometime during the month. If you send bulk emails to non-UNC accounts, you need to be aware of these new requirements. Google and Yahoo define “bulk emails” as more than 5,000 messages a day from one domain or subdomain. You may think that do…

ITS scientist embraces role in solar fuels research

March 5, 2015

Shubin Liu, a Senior Computational Scientist with Information Technology Services’ Research Computing unit, has enthusiastically contributed for the past five years to the first phase of University-led research into advancing solar energy technologies for producing solar fuels. Research now in sixth year The research center that UNC-Chapel Hill leads was one of 46 original Energy Frontier Research Centers nationwide that the U.S. Department of En…

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