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ResNET

 

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ResNET provides on-site IT support, education and the technology infrastructure for the UNC-Chapel Hill residential communities. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision.

Interested in being a Residential Computing Consultant for Fall ‘25? Apply here! https://go.unc.edu/resnet-hiring

ResNET Offers… 
ResNET Service Goals
  • To achieve 90 percent or higher customer satisfaction.
  • To contact all customers within 24 hours of a ticket reaching our team.
  • To solve all assigned tickets in the first help session.

ResNET works closely with Housing, the Residence Hall Association and ITS, to ensure that the needs of all on-campus residents are met. ResNET is a service of ITS Customer Experience & Engagement.

Digital Signage

Terms of Use: Before submitting content to be displayed on a ResNET digital sign, please be sure to do the following:

Add or Remove an Employee

This is used by Full-Time Housing Staff and the Community Manager only to grant access to new employees and off-board former employees. Please follow these steps once logged in:

  • Type ‘Housing’ or ‘ResNET’ in search
  • Choose ‘ResNET Housing Support’
  • Choose the appropriate selection.

Once the service request has been submitted, ResNET staff will work to add them to the appropriate access groups.

Event Support

Please note that event support will be limited due to efforts to maintain physical distancing. Please submit any event technology questions and booking requests via an IT support ticket. This includes requests for the Carolina Gaming Arena. If you are an RA or student representative of RHA, please keep in mind that we will loop in your community’s CD about planning.

  • Requests should be made about 2 weeks in advance of the event
  • A full-time Housing staff member must give approval during the planning process.

Find ResNET Staff

  • Phil Young – Director
  • Stephen Barringer – Assistant Program Director of Professional Services
  • Savannah Dunn – Assistant Program Director of Student Services
  • Alexander Ho – Gaming Arena and Digital Services Coordinator
  • Daniel Reeves – Assistant Program Director of Digital Services

Senior RCC – Ogugua Nwaezeigwe – 1800-215 Baity Hill

Need help? Click RCC names to email them, or visit help.unc.edu

Senior RCC – Sammi Jiang – 230 Carmichael

Need help? Click RCC names to email them, or visit help.unc.edu

Senior RCC – Hayes Hartpence – 4102C Taylor

Need help? Click RCC names to email them, or visit help.unc.edu

Senior RCC – Essie Acquah – 1108A Ram Village 1

Need help? Click RCC names to email them, or visit help.unc.edu

ResNET Employment Opportunities

ResNET employs 50 students across campus dedicated to providing reliable on-site IT support, education and delivering new technologies to the UNC-Chapel Hill residential community. The ResNET staff is committed to enhancing the intellectual environment to support the University’s vision.

Discover what ResNET has to offer – a breadth of leadership and technical opportunities, and a great compensation package. We’ve created a work environment designed to provide our employees the freedom and support they need to achieve great things for their future.

We believe that working for ResNET offers many benefits to its student employees. These days, Information Technology is integrated with most households and all successful businesses. ResNET offers student staff the ability to leave the program with a strong knowledge of computing technologies and their uses. In addition to technical support and troubleshooting skills, employees learn many additional skills that translate into any field of work:

  • Customer service
  • Event support
  • Time management
  • Leadership
  • Project implementation
  • Community building

We are committed to rewarding, developing and retaining talent and we’ll share the responsibility for your career development with you. There will always be a range of resources available to you to help you determine and meet your development needs.

Technical Growth

As an RCC, you will be given opportunities to develop your technical skills. These technical skills are essential to any career after college. Here’s a list of just some of the areas of technology that you will be exposed to:

  • Computer operating systems (Windows, Mac)
  • Educational software application
  • Malware removal
  • Printer functionality
  • Multimedia
  • Digital marketing
  • Technical writing
  • Gaming technology
  • Esports

Leadership Opportunities

We promote and encourage the development of leadership skills through the ResNET job experience. As an RCC, you will be given opportunities in many areas to collaborate, research, and learn with staff from ITS, Carolina Housing, The Carolina Gaming Arena, and various student organizations on campus.

Residential Computing Consultants (RCCs) are required to live in specific on-campus ResNET reserved rooms during their tenure. All reserved rooms are air-conditioned.

Placements

ResNET has specific rooms on campus for RCCs to live. Based on population and support needs, RCCs are strategically placed so that the highest level of customer service is provided to the residents. Candidates will be given an opportunity to submit preferences, but they are not guaranteed their top choices.

Candidates who receive an offer have the ability to accept or decline a position before any changes are made to their housing assignment.

Compensation

ResNET RCCs receive a yearly stipend of $7,800 distributed in monthly stipend payments, and the cost of the room will be billed as a double-occupancy room directly on the student account.
Questions on impact to Financial Aid should be directed to the Office of Scholarships and Student Aid.