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ITS student employees provide valuable contribution

April 13, 2020

Meet three of ITS’ many valuable student employees: Rosie Tran, Hunter Jamison and Hasan Asadi. Rosie Tran has been a worker at ResNET for the past three years, serving both as a Residential Computing Consultant (RCC) and as a member … Continued

Researcher Juan Carlos Caro relies on Research Computing

April 4, 2020

Customer Case Study Juan Carlos Caro is a UNC-Chapel Hill doctoral candidate through the Health Policy Management Department of the Gillings School of Public Health. Caro became a client of ITS Research Computing while working on his doctoral dissertation. The Client While conducting his dissertation research, Caro collaborated … Continued

ITS Service Desk director to retire

March 27, 2020

The chief of the ITS Service Desk is retiring after 30 years at UNC-Chapel Hill. Sharon Glover, who has led the Service Desk for seven years — one year as interim director and six years permanent — will retire April … Continued

Guidance on hardware repairs while CRC operations are suspended

March 23, 2020

Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs. Protecting the health, safety and well-being of our campus community … Continued

Kate Hash named Assistant Vice Chancellor

March 15, 2020

Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Continued

ITS upgrades ServiceNow

February 14, 2020

The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, … Continued

Michael Barker named Vice Chancellor for IT and CIO

February 11, 2020

J. Michael Barker was selected as UNC-Chapel Hill’s Vice Chancellor for Information Technology and Chief Information Officer, effective February 1. Barker served as Interim Vice Chancellor for one year — from January 2019 through January 31, 2020. He has served … Continued

Digital access efforts advance

February 3, 2020

As part of its commitment to provide a welcoming and inclusive environment, UNC-Chapel Hill is devoted to making its digital resources and services accessible to all users. A fundamental step toward creating an inclusive digital experience, obviously, is having a … Continued

ITS names Communication Technologies leader

December 17, 2019

When Mark Johnson first came to work at ITS nearly a year ago, he introduced himself around UNC-Chapel Hill as the new Jim Gogan. As interim Assistant Vice Chancellor for Communication Technologies, Johnson found it was the fastest way for … Continued

Now ITS can purge old email data of most inactive accounts

December 6, 2019

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Continued

Cloud infrastructure operations specialist joins ITS

November 22, 2019

Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Continued

ITS highlights achievements in 2018-2019 Annual Report

November 21, 2019

ITS has published its sixth consecutive annual report. The 2018-2019 Annual Report highlights a collection of the department’s accomplishments. The report provides at least a glimpse into the breadth and depth of ITS’s relationship to the activities, initiatives and services … Continued