ITS Educational Technologies has wrapped up consolidating 30 of the University’s Zoom sub-accounts. “Consolidating sub-accounts has resolved issues users had while trying to collaborate on Zoom across schools and departments. It also has standardized account settings and simplified user support,” … Read more

The Information Security Office will roll out to campus a phish reporting button that enables users to report phishing and spam messages with the click of a button. The ISO hopes that use of this Microsoft Office 365 functionality will lighten the load on the ITS Service Desk and Tier 2. “After several simulated phishing campaigns, a review of … Read more

ITS has made some organizational adjustments, effective July 1. These changes are oriented toward three primary aims: realize substantial budget/expense reductions as directed optimize and consolidate the management of ITS increase operational efficiency and effectiveness of ITS, with a particular … Read more

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Read more

Research Computing’s supercomputer Longleaf is now benefiting outside researchers in addition to those at UNC-Chapel Hill. Two separate UNC-Greensboro researchers with high computational needs are availing themselves of this specialized, powerful platform that is not common outside of a flagship … Read more

A June 10 virtual conference that the Digital Accessibility Office co-organized drew more than 300 attendees from across the country and internationally. The inaugural Getting Started with Digital Accessibility Conference was deemed a success based on attendance, event offerings, and … Read more

Since enabling Virtual Agent chatbot for support in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent. Using a script for a bot to help customers solve some of … Read more

The University has a more accessible, robust and reliable WordPress platform now that ITS has finished a massive effort of cleaning up and moving the decade-old WordPress system to the cloud. This was no ordinary migration. It was not a … Read more

The Carolina CloudApps team updated its underlying software, Red Hat’s OpenShift Container Platform, from version 3 to version 4 in April. “During the week of April 19, we successfully migrated 1,613 projects with minimal downtime and minimal issues,” said Patrick … Read more

The Digital Accessibility Office at UNC-Chapel Hill has organized the inaugural Getting Started with Digital Accessibility Conference in June with Wake Forest University and Davidson-Davie Community College. The NC Higher Ed Digital Accessibility Collaborative‘s June 10 virtual conference will focus … Read more

It’s a good thing that Danny Nguyen enjoys a very hard puzzle. That’s exactly what Nguyen, a Project Manager with ITS Communication Technologies, was handed last September when he was brought into a campus-wide effort to comply with a new … Read more

The Information Security Office’s half-day virtual event on March 26 drew about 100 campus members. Data@Rest: Bits n’ Bytes featured a variety of speakers from Carolina’s IT community in a TED Talk style format. “Seeing folks from across the University … Read more