The Digital Accessibility Office is the latest University group to move its training registrations to Carolina Talent. As of March 1, permanent faculty and staff can sign up for training by the Digital Accessibility Office via the Learning component of … Read more

Charlie Wilcher has impressive talents beyond his work for ITS Classroom Hotline. He also creates digital art, including book covers and character illustrations. UNC grad “I have been drawing since childhood and dabbled with digital art some in the past, … Read more

As temperatures rise and the days begin to get longer, our thoughts turn to … the annual performance review and plan season. What, that’s not what you had in mind? Regardless, performance management season will soon be upon us. This … Read more

In early February, ITS Enterprise Applications completed a complex project that enables University administrative staff members to save significant time processing retroactive pay funding source re-distributions in the ConnectCarolina system. In this six-month project, Enterprise Applications created the ability in … Read more

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Read more

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Read more

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Read more

In early January, the ITS Service Desk began giving customers the option to get a call back instead of waiting on hold for tech support — without losing their place in line. With these automated call backs, if a customer … Read more

ITS has hired Brenda Carpen as the department’s first Director of Project Portfolio & Change Management. Carpen’s first day in her new role for ITS was February 1. Carpen assumes this newly created position after serving as IT Project Manager … Read more

Infrastructure & Operations’ Mike Whitfield marked 21 years with ITS on February 5. A few weeks ago, when he received his 20-year service plaque from the University, it was family tradition. Whitfield comes from a long line of relatives who … Read more

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Read more

ITS is giving the Help.unc.edu portal a facelift. On December 3, ITS will release a new Service Catalog. What’s happening ITS created a public Service Catalog. You will no longer need to log in to see the services available within … Read more