Campus embraces Zoom video conferencing

August 20, 2019

UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings … Continued

Researcher Tim Weigand relies on Dogwood computing cluster

July 31, 2019

Customer Case Study Tim Weigand is a Ph.D. candidate and research assistant at the Department of Environmental Sciences and Engineering, within the Gillings School of Public Health at UNC-Chapel Hill. Weigand is a client of ITS Research Computing. The Client … Continued

ITS adopts Raspberry Pi computers to monitor data access speeds

July 29, 2019

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Continued

Partnership marks 10 years of supporting instructors

July 24, 2019

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Continued

ITS will roll out ServiceNow to replace Remedy

July 3, 2019

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Continued

ITS holds cloud training

July 2, 2019

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Continued

ITS offers Confluence to faculty and staff

June 6, 2019

ITS is now offering University faculty and staff the Atlassian Confluence documentation platform as a free of charge, centrally funded service. On May 15, when ITS Middleware Services announced the general availability of this collaboration tool, it was no ordinary announcement … Continued

Students help ITS improve CCI Printing

May 10, 2019

When students encounter a simpler, more streamlined way of printing upon returning for the Fall 2019 semester, School of Information and Library Science classmates can take pride in knowing they helped make it happen. Lukasz Mazur’s INLS 582 Systems Analysis … Continued

ITS to launch 1-year Onyen passwords

April 29, 2019

UNC-Chapel Hill is switching to a system of changing Onyen passwords to once a year rather than every 91 days. For the convenience of changing their password just one time per year, campus community members will need to create passwords … Continued

ITS Managed Desktop Services launches asset management

April 25, 2019

ITS Managed Desktop Services (MDS) has expanded its service offerings to include formalized asset management. This encompasses the full lifecycle of endpoint devices and the transitions in between. In the early summer of 2018, organizational changes in User Support & … Continued

ITS tags Print Stop to manage printing

April 1, 2019

In an agreement effective April 1, the UNC Print Stop will assume management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing services. The ITS printing is a legacy service that ITS (or its … Continued