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Remedy platform will soon be decommissioned

September 16, 2021

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Continued

Project and Change Management Community of Practice launches

September 2, 2021

ITS has launched its UNC-Chapel Hill Project and Change Management Community of Practice. The community of practice brings together University professionals who work in or are interested in project management and change management. The group will share knowledge through presentations … Continued

Carolina Gaming Arena opens for more events

August 26, 2021

ITS ResNET has finally been able to open the Carolina Gaming Arena for special events and anticipates fully opening for reservations on Tuesday, September 7. Of particular note, ResNET and the Residence Hall Association held a Carolina Gaming Arena open … Continued

Zoom sub-accounts consolidated

August 16, 2021

ITS Educational Technologies has wrapped up consolidating 30 of the University’s Zoom sub-accounts. “Consolidating sub-accounts has resolved issues users had while trying to collaborate on Zoom across schools and departments. It also has standardized account settings and simplified user support,” … Continued

Phish reporting button will benefit campus

July 26, 2021

The Information Security Office will roll out to campus a phish reporting button that enables users to report phishing and spam messages with the click of a button. The ISO hopes that use of this Microsoft Office 365 functionality will lighten the load on the ITS Service Desk and Tier 2. “After several simulated phishing campaigns, a review of … Continued

ITS makes organizational adjustments

July 23, 2021

ITS has made some organizational adjustments, effective July 1. These changes are oriented toward three primary aims: realize substantial budget/expense reductions as directed optimize and consolidate the management of ITS increase operational efficiency and effectiveness of ITS, with a particular … Continued

ITS automates patching for two key University platforms

July 9, 2021

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Continued

Research Computing’s supercomputer Longleaf aids UNCG researchers

June 21, 2021

Research Computing’s supercomputer Longleaf is now benefiting outside researchers in addition to those at UNC-Chapel Hill. Two separate UNC-Greensboro researchers with high computational needs are availing themselves of this specialized, powerful platform that is not common outside of a flagship … Continued