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AVC Kate Hash reflects on past year, shares 2021 priorities

March 5, 2021

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Continued

Manager performs double duty at ITS Operations Center

March 2, 2021

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Continued

ITS Service Desk improves customer experience for resets

February 22, 2021

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Continued

Designing for safe cloud computing: A Q&A with ITS’ John Mack

January 27, 2021

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Continued

Help.unc.edu portal will receive a facelift

December 1, 2020

ITS is giving the Help.unc.edu portal a facelift. On December 3, ITS will release a new Service Catalog. What’s happening ITS created a public Service Catalog. You will no longer need to log in to see the services available within … Continued

Project will transform financial aid at Carolina

November 21, 2020

“If I attend UNC, what Financial Aid package will I receive?” It’s a question that’s always remained unanswered for students and their families for a week, month or more after they receive their admission offer. That’s about to change, thanks … Continued

Program addresses demand for security risk assessments

November 20, 2020

During the summer, the Information Security Office faced a challenge — the campus community began requiring an increasing number of risk assessments. The increased demand for security risk assessments was due to the University’s transition to 100% working from home … Continued

EdTech will upgrade Sakai in December

November 19, 2020

Educational Technologies will upgrade the Sakai learning management system to version 20 on December 3. This is after final grades are due to avoid disrupting classes for the Fall semester, given the system will be offline as the upgrade is applied. The … Continued