ITS Computer Repair Center gains Dell certification

August 2, 2017

The ITS Computer Repair Center is now certified to repair Dell computers. Through an agreement with Dell, the Computer Repair Center (CRC) is certified — for the first time — to repair devices made by three manufacturers. The CRC became … Continued

ITS simplifies process for creating Guest IDs

August 2, 2017

As ITS News, in this continuing series, continues to explore the tools, processes, concepts and terms associated with ITS Identity Management, this post examines Guest IDs and the benefits of getting an Onyen early. Understanding Guest IDs What are Guest … Continued

ITS considers new platform for The Person Services

July 31, 2017

To understand the function and work of ITS Identity Management, it’s important to know several key terms, processes and services associated with this group. In this post, ITS Identity Management Manager Celeste Copeland explains SOA, also known as The Person Services. … Continued

Demand grows for Grouper groups-management tool

July 26, 2017

In this Q&A, ITS Identity Management Manager Celeste Copeland discusses the Grouper groups-management tool, its use, reasons for its growth and its future. This post is part of a continuing series about ITS Identity Management. What is Grouper? Grouper is … Continued

Understanding Shibboleth and other keys to Identity Management

July 24, 2017

To understand the function and work of ITS Identity Management, it’s important to know several key terms, processes and services associated with this group. This post highlights Shibboleth, Web Single Sign-On, Federation and 2-Step Verification. This is part of a … Continued

Understanding provisioning and deprovisioning

July 21, 2017

In this Q&A, ITS Identity Management Manager Celeste Copeland explains two key identity management concepts. This post is part of a continuing series about ITS Identity Management. What are provisioning and deprovisioning? One of the key responsibilities of Identity Management … Continued

Identity Management: A Q&A with Celeste Copeland

July 19, 2017

In this Q&A, ITS Identity Management Manager Celeste Copeland discusses what her group is working on and why the work is important, and she highlights some of Identity Management’s recent successes. This Q&A is the second post in a Getting … Continued

Getting to know ITS Identity Management

July 17, 2017

This introduction to ITS Identity Management (IdM) launches a Getting to Know series. IdM provides and maintains services that are foundational to operations at UNC-Chapel Hill. What does Identity Management do? Identity Management gathers information about a person that is … Continued

ITS installs fiber for Athletics for sports network

July 13, 2017

ITS has begun installing a couple miles of fiber on campus that will enable the Athletics department to provide live video and data for the ACC Digital Network that ESPN and the Atlantic Coast Conference are launching in 2019. “No … Continued

Retirees embrace support at Office 365 migration clinic

June 27, 2017

ITS attracted about 150 UNC-Chapel Hill retirees to a Office 365 migration clinic organized specifically to provide that University population with individualized assistance with setting up their multiple devices for Office 365. Retirees packed the set-up clinic On May 24, … Continued

Field Team benefitted Office 365 campus migration

June 26, 2017

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Continued