The ITS Service Desk now takes appointments at the SASB North location. On October 21, the Service Desk launched a pilot program to accept appointments at SASB North for students, faculty, staff, retirees and anyone else associated with UNC-Chapel Hill … Read more

ITS ResNET doesn’t rest. ResNET, the program that provides onsite IT support, education and the technology infrastructure for UNC-Chapel Hill residence halls, has been as busy as ever the last few months. ResNET, which is short for Residential Networking, Education & … Read more

A new makerspace is now available to students, staff and faculty at Carmichael Residence Hall, thanks to a collaboration between ITS ResNET, Carolina Housing, BeAM, OASIS and the Kenan-Flagler Business School. Launched Fall 2017 The 3,000-square-foot center, called Blue Makerspace, … Read more

The Carolina Computing Initiative (CCI) program found that an overwhelming majority of respondents were satisfied — either “extremely” or “somewhat” — with the selection and quality of offered computer models, the software pre-load and the CCI program overall. CCI, a … Read more

The second annual Tar Heel Tech Fair was a great success by any number of measurements — attendance, vendor and University department participation, the amount and selection of free food, swag and prizes, and the smiles on the faces of … Read more

During the 2016-2017 fiscal year, ITS User Support & Engagement provided substantial support to the migration to Office 365, continued to grow use of the Adobe Creative Cloud and Lynda.com services, created a new service catalog and gained Dell repair … Read more

The ITS Computer Repair Center is now certified to repair Dell computers. Through an agreement with Dell, the Computer Repair Center (CRC) is certified — for the first time — to repair devices made by three manufacturers. The CRC became … Read more

Two weeks of migrations remain before the Office 365 project wraps up, but work related to Office 365 is just beginning for some ITS staff members. Service Desk supported 34 groups so far The ITS Service Desk will continue to … Read more

ITS attracted about 150 UNC-Chapel Hill retirees to a Office 365 migration clinic organized specifically to provide that University population with individualized assistance with setting up their multiple devices for Office 365. Retirees packed the set-up clinic On May 24, … Read more

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Read more

Carolina Computing Initiative (CCI) has unveiled the Spring 2017 computer lineup. Under the new CCI contract with Lenovo, this newest generation of computers is discounted more than ever before and includes significant upgrades. For the first time, all CCI computer … Read more

On Wednesday, March 29, the ITS ConnectCarolina Student Administration team worked with the Admissions Office to release more than 18,000 decisions for first-year applicants. This was an overall increase in first-year applications of nearly 14 percent, so the competition was … Read more