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Siteimprove showcases Carolina’s digital accessibility efforts

October 4, 2021

The Digital Accessibility Office’s efforts to create an inclusive digital experience for everyone at UNC-Chapel Hill are chronicled on the website of a global tech company. In September, Siteimprove, a Danish company that provides digital marketing optimization technology, published a … Continued

Carolina Gaming Arena opens for more events

August 26, 2021

ITS ResNET has finally been able to open the Carolina Gaming Arena for special events and anticipates fully opening for reservations on Tuesday, September 7. Of particular note, ResNET and the Residence Hall Association held a Carolina Gaming Arena open … Continued

Service Desk supplements support with chatbot

June 11, 2021

Since enabling Virtual Agent chatbot for support in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent. Using a script for a bot to help customers solve some of … Continued

ITS finishes moving WordPress to the cloud

June 1, 2021

The University has a more accessible, robust and reliable WordPress platform now that ITS has finished a massive effort of cleaning up and moving the decade-old WordPress system to the cloud. This was no ordinary migration. It was not a … Continued

Digital Accessibility Office co-organizes June virtual conference

April 29, 2021

The Digital Accessibility Office at UNC-Chapel Hill has organized the inaugural Getting Started with Digital Accessibility Conference in June with Wake Forest University and Davidson-Davie Community College. The NC Higher Ed Digital Accessibility Collaborative‘s June 10 virtual conference will focus … Continued

AVC Kate Hash reflects on past year, shares 2021 priorities

March 5, 2021

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Continued

ITS Service Desk improves customer experience for resets

February 22, 2021

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Continued

ITS Service Desk adopts fully virtual training model

November 11, 2020

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Continued