The chief of the ITS Service Desk is retiring after 30 years at UNC-Chapel Hill. Sharon Glover, who has led the Service Desk for seven years — one year as interim director and six years permanent — will retire April … Read more
Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs. Protecting the health, safety and well-being of our campus community … Read more
Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Read more
The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, … Read more
The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more
ResNET, in collaboration with Carolina Housing, has enabled students living on campus to stream cable channels from their mobile devices with the implementation of Stream2. Stream2 allows on-campus residents to stream 80 cable channels from their mobile devices and record … Read more
ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, … Read more
Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts. Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues. In 2016, the … Read more
ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Read more
ITS ResNET is collaborating with more than a dozen campus organizations to bring a state-of-the-art gaming arena to Craige Hall this fall. Carolina Gaming Arena will provide students with high-end gaming equipment — from PC stations and gaming consoles to … Read more
ITS Managed Desktop Services (MDS) has expanded its service offerings to include formalized asset management. This encompasses the full lifecycle of endpoint devices and the transitions in between. In the early summer of 2018, organizational changes in User Support & … Read more
During the past fiscal year, ITS has implemented various technologies at South Building that have greatly benefited users and deeply impressed others who visit the building. The ITS team serving the South Building is made up of Mark Wampole, Leslie … Read more
