In addition to serving the technology needs of students living in UNC-Chapel Hill’s residence halls, ResNET provides IT support for the University’s Department of Housing and Residential Education, encompassing 45 full-time employees and 450 part-time employees spread out over 20 … Read more

When you’re providing gadgets and IT support to students living in Carolina’s residential halls, you have a heck of a variety of devices to maintain and troubleshoot. Information Technology Services’ ResNET unit is prepared. On its shelves and in its … Read more

To enable student workers to immediately feel at ease in his office, Information Technology Services ResNET Interim Manager Paul Wolff displays on the top of a bookcase a collection of mini action figures and toys from his own childhood. It’s … Read more

When ResNET expanded its services and added on-site support of the Department of Housing and Residential Education a few years ago, ResNET needed to adopt a way to proactively ensure that technology in the DHRE offices and residence halls functioned … Read more

ResNET, a service of ITS User Support & Engagement, provides on-site technology support for the UNC-Chapel Hill residence halls and the University’s Department of Housing and Residential Education. The group supports clients ranging from first-year students adjusting to life away from … Read more

As the new semester begins, Carolina’s recent arrivals appear to have a lot in common with predecessor cohorts of undergraduate students, at least in terms of their computer desires. 80+ percent buy from CCI Final numbers won’t be in until … Read more

UNC-Chapel Hill Information Technology Services has announced the names of the two people who will join the senior leadership team. Sandra Germenis will join ITS on September 1 as Assistant Vice Chancellor for User Support & Engagement. She’s coming to … Read more

Do you feel confident and comfortable with the system you’re using to manage your work and personal passwords? That assumes you even have a system. With data breaches in the news practically every day, using a password management system is … Read more

ITS has created a simpler, more secure process for University system administrators to request free SSL certificates. Starting June 30, campus system administrators can use a self-service site to request their SSL (Secure Socket Layer) certificates for establishing an encrypted … Read more

Priscilla Alden retires January 30 after 9 ½ years as Assistant Vice Chancellor for User Support & Engagement at Information Technology Services and after 15 years overall with UNC-Chapel Hill. That’s longer than any of the ITS leadership team has … Read more

Over the last 1½ months here at ITS News, we’ve introduced you to some industrious students who are doing cool things in information technology with ITS and elsewhere on campus and beyond. Sophomore Brent Comstock, for one, inspires all of … Read more

Working for Walk-in Services within the ITS Response Center can be stressful, for sure. Students, faculty and retired professors come in with all sorts of technology problems. Sometimes clients fear they’ve lost everything on their computer only to find that … Read more