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ITS Service Desk adopts fully virtual training model

November 11, 2020

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Continued

Training exercise tests service recovery plan

March 2, 2019

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Continued

ITS helps parents at summer orientations too

September 7, 2016

Throughout the summer–weeks and even months before the start of Fall semester, Information Technology Services Service Desk staffers were equipping parents and students with knowledge about the laptops and tech services available to them through the University. From the ITS … Continued

ITS launches students on their Carolina laptops

August 17, 2016

As the campus bustle resumes following summer break, thousands of UNC-Chapel Hill students are good to go with laptops newly purchased from the University and with mobile devices recently connected to Carolina’s wireless network. ITS serves 3,000 first-year students during … Continued

Local school districts and CRC benefit from partnership

July 15, 2016

The ITS Computer Repair Center (CRC) repairs 250 Lenovo and Apple laptops per month collectively for two local school districts in an arrangement that began in 2013. By partnering with the highly-rated ITS Computer Repair Center, Chapel Hill-Carrboro City Schools … Continued

ResNET student workers embrace serving fellow students

May 6, 2016

  One group within Information Technology Services serves the technology needs of nearly 9,000 individuals and more than 90 buildings and has quite a variety of devices to maintain and troubleshoot. ResNET, which stands for Residential Networking, Education & Technology, … Continued

GPS vests enlighten Carolina football training

January 29, 2016

  Thanks to technology that Information Technology Services rolled out and supports, UNC-Chapel Hill’s football program can collect and analyze detailed information to help optimize player performance and safety. “During workouts, practices, and even games, certain players are wearing vests … Continued