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Digital Accessibility in Course Design available on-demand

December 6, 2022

The Digital Accessibility Office (DAO) has added to its roster of self-paced training. The on-demand version of Digital Accessibility in Course Design complements the Digital Accessibility Awareness introductory course, introduced as a self-paced course in March. Aimed at instructors who … Continued

Two-minute tips to organize your digital life

November 29, 2022

Organize your digital life to start the new year off right. Cleaning up and changing some settings might just make the beginning of the semester feel a little less hectic. The good news is that imposing some order on your … Continued

ITS Service Desk adopts fully virtual training model

November 11, 2020

The ITS Service Desk prides itself on adapting to change, so when it looked as though the COVID-19 pandemic was going to last longer than the state’s initial lockdown, the team already had multiple plans in place. One of those … Continued

Training exercise tests service recovery plan

March 2, 2019

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Continued

ITS helps parents at summer orientations too

September 7, 2016

Throughout the summer–weeks and even months before the start of Fall semester, Information Technology Services Service Desk staffers were equipping parents and students with knowledge about the laptops and tech services available to them through the University. From the ITS … Continued

ITS launches students on their Carolina laptops

August 17, 2016

As the campus bustle resumes following summer break, thousands of UNC-Chapel Hill students are good to go with laptops newly purchased from the University and with mobile devices recently connected to Carolina’s wireless network. ITS serves 3,000 first-year students during … Continued

Local school districts and CRC benefit from partnership

July 15, 2016

The ITS Computer Repair Center (CRC) repairs 250 Lenovo and Apple laptops per month collectively for two local school districts in an arrangement that began in 2013. By partnering with the highly-rated ITS Computer Repair Center, Chapel Hill-Carrboro City Schools … Continued