Years ago as a UNC-Chapel Hill student, Kaity Yu arrived at the ITS Response Center walk-in support needing her computer fixed when she saw that the center was hiring student workers. A psychology major, she needed a job to help … Read more

This month we’re highlighting students past and present on ITS News. This week, you’ll find articles featuring User Support & Engagement’s Kaity Yu and Jackson Cox (pictured above) – two former student workers who returned full-time after graduation. Also in … Read more

Did you update recently to OS X Yosemite? Are you also having Wi-Fi connectivity issues? If you answered yes to both of these questions, you aren’t alone. Many Mac users on campus, around the country and around the world have … Read more

This article is republished with permission from UNC News.   When students first arrive on Carolina’s campus, the Information Technology Response Center (ITRC) braces for what’s to come. Sometimes it’s simple, helping a customer set up their computer. Other times, … Read more

Do you use or own one or more computers that currently run Windows XP and connect to the University Network? On April 8, 2014, Microsoft will end all support for Windows XP. Continuing to use a Windows XP computer after April 8 … Read more

ITS has rolled out a new Onyen management system. The interface to the new system adds functionality for first-time Onyen creation and on-going password management. All other functions on the Onyen Services page (onyen.unc.edu) remain unchanged.   The new, easy-to-use … Read more

Lynda.com is now available to all Faculty and Staff. Lynda.com is an online library of courses on software tools and skills. To learn more, watch the introductory movie about the service and watch How to use lynda.com. Here are just … Read more

IT support is available to the UNC-Chapel Hill community 24 hours a day, 365 days a year at 962-HELP and help.unc.edu.