ITS Teaching & Learning has been at the forefront of the University’s COVID-19 communications from the very beginning. In March, Teaching & Learning collaborated with the Center for Faculty Excellence (CFE), the Office of Arts and Sciences Information Services (OASIS), … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. As the Spring semester wraps up today, we want to introduce you to and recognize three graduating student workers who have left their mark on ITS. Anthony Doban was … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. The coronavirus pandemic caused many drastic changes for students at UNC-Chapel Hill, interrupting the Spring semester. Professors continue to demonstrate increased lenience in assignment deadlines and grading to accommodate … Read more

Editor’s note: We sat down with Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, at least virtually, over Zoom, to ask her how her ITS units have adjusted to serving customers’ needs via remote locations. Q: How has … Read more

Theresa Silsby, Director of the ITS Business Systems Help Desk, has been elected to serve as a delegate to the Employee Forum. Silsby will be sworn in — via Zoom — on May 6 as she begins serving her two-year … Read more

All from the same household, ITS’ Brenda Carpen and her family are experiencing the University’s remote work, teaching and learning during the COVID-19 pandemic. Brenda is Project Manager with ITS Infrastructure & Operations. Her husband, Morgan Pitelka, is Chair of … Read more

Meet three of ITS’ many valuable student employees: Rosie Tran, Hunter Jamison and Hasan Asadi. Rosie Tran has been a worker at ResNET for the past three years, serving both as a Residential Computing Consultant (RCC) and as a member … Read more

In 2019, the University’s security awareness training was completely transformed with the introduction of a new training module. Since then, the Information Security Office within ITS has made significant progress in expanding the program to groups across campus. So far, … Read more

Customer Case Study Juan Carlos Caro is a UNC-Chapel Hill doctoral candidate through the Health Policy Management Department of the Gillings School of Public Health. Caro became a client of ITS Research Computing while working on his doctoral dissertation. The Client While conducting his dissertation research, Caro collaborated … Read more

The IT Service Management team was grappling with a growing number of departmental requests for more ServiceNow features while struggling to hire developers to implement those features. The team chose an innovative solution: use one part of the problem to … Read more

The chief of the ITS Service Desk is retiring after 30 years at UNC-Chapel Hill. Sharon Glover, who has led the Service Desk for seven years — one year as interim director and six years permanent — will retire April … Read more

Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs. Protecting the health, safety and well-being of our campus community … Read more