Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs.
Protecting the health, safety and well-being of our campus community is our first priority. We appreciate your understanding.
Who can service my computer?
While you’re off-campus and/or working remotely, you can send your computer to the appropriate vendor. Repairs, however, may take much longer than usual. Due to the very long wait times, you might want to hold onto your damaged machine if at all possible until normal operations resume.
Pointers on vendor servicing
- Ascertain what, if any, policies your department or school has for off-campus computer service. Is it prohibited? Are there security requirements?
- Employees must consult with their department IT support or the Service Desk prior to taking the computer to a third party.
- Determine your warranty coverage and status by checking the vendor links.
- In most instances, the vendor will mail you a box to send the computer to its repair center. You may incur shipping charges.
Have additional questions?
Please contact the ITS Service Desk for chat, phone (919-962-HELP) and web support.
Guidance by computer maker and coverage provider
For CCI Lenovo owners:
- Look up your warranty
- If in warranty, contact Lenovo at 800-426-7378
- For theft and fire, contact Safeware
- If out of warranty, contact a local repair center
For CCI Apple owners:
- Look up your warranty
- If you have AppleCare or AppleCare+, call AppleCare Phone Support at 800-275-2273
- Physical and spill damage covered under AppleCare+ may require a $99 or $299 deductible
- For 2018 and newer computers, standard AppleCare warranty issues are handled through Apple during the first year only
- All physical and spill issues handled through Safeware and will require a $100 deductible.
- For Macs purchased in 2017, standard warranty issues go to AppleCare while physical and spill damage issues go to Safeware and require a $100 deductible
- If out of warranty, contact a local repair center
CCI Safeware coverage
- Safeware insurance
- CCI MacBook Pro and MacBook Air purchased in 2017 or earlier
- CCI MacBook Pro and MacBook Air purchased in 2018 or after (first year covered by AppleCare)
- Theft and loss of CCI Apple and Lenovo
- For students’ claim submissions
- Require a policy report and a serial number
- If you have issues, email adjuster Ramata Diallo at rdiallo@safeware.com
For Dell owners:
- Look up your warranty
- If in warranty, contact Dell at 800-516-3115
- If out of warranty, contact a local repair center