ITS to launch new support portal on July 30

July 12, 2019

ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, … Continued

ITS expands IP camera tech for Athletics

July 12, 2019

Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts.  Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues.  In 2016, the … Continued

ITS will roll out ServiceNow to replace Remedy

July 3, 2019

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Continued

ITS holds cloud training

July 2, 2019

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Continued

ITS transforms Carolina’s security awareness training

June 28, 2019

The University’s security awareness training has received a complete transformation this year. Led by the Information Security Office at Information Technology Services, the training educates ITS employees on the importance of securing campus data. Soon, other campus groups can access … Continued

UNC-Chapel Hill to migrate to a new phone provider

June 25, 2019

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Continued

ITS joins partnership to advance cloud

June 21, 2019

Through ITS’ leadership, UNC-Chapel Hill has become a founding member of the RHEDcloud Foundation, along with 14 other universities and corporations. The nonprofit RHEDcloud Foundation launched in March to initiate the RHEDcloud Project, an open-source project for collaborating on cloud … Continued

ResNET builds gaming arena in Craige Hall

June 13, 2019

ITS ResNET is collaborating with more than a dozen campus organizations to bring a state-of-the-art gaming arena to Craige Hall this fall. Carolina Gaming Arena will provide students with high-end gaming equipment — from PC stations and gaming consoles to … Continued

2019 BarCamp engages and informs IT pros

June 7, 2019

Carolina Technology Consultants brought together the University’s IT professionals and sparked discussion of the latest technologies at its annual BarCamp unconference on May 23. About 30 people attended CTC’s half-day unconference, held at the Department of Computer Science’s Sitterson and … Continued

ITS offers Confluence to faculty and staff

June 6, 2019

ITS is now offering University faculty and staff the Atlassian Confluence documentation platform as a free of charge, centrally funded service. On May 15, when ITS Middleware Services announced the general availability of this collaboration tool, it was no ordinary announcement … Continued

Students help ITS improve CCI Printing

May 10, 2019

When students encounter a simpler, more streamlined way of printing upon returning for the Fall 2019 semester, School of Information and Library Science classmates can take pride in knowing they helped make it happen. Lukasz Mazur’s INLS 582 Systems Analysis … Continued

ITS to launch 1-year Onyen passwords

April 29, 2019

UNC-Chapel Hill is switching to a system of changing Onyen passwords to once a year rather than every 91 days. For the convenience of changing their password just one time per year, campus community members will need to create passwords … Continued