Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Read more

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Read more

You probably already know that UNC-Chapel Hill’s primary Wi-Fi network is eduroam, but how much do you know about eduroam or the other two Wi-Fi networks at UNC? 1. How do you pronounce eduroam? Say the “edu” like “education.” That’s … Read more

The first line of the newest ITS Networking biannual report, chronicling the work done in the first half of 2022, sums it up: “projects, projects and more projects.” Ryan Turner, interim Director of Networking, said of the last six months, … Read more

John Mack, Assistant Vice Chancellor of ITS Infrastructure & Operations, is leaving UNC-Chapel Hill on June 1 for new opportunities at Cornell University. Cornell recruited both him and his wife, Elaine Westbrooks, Vice Provost for University Libraries and University Librarian. … Read more

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Read more

Have you ever wondered how you’re able to use your phone or other mobile devices as you walk from building to building on campus? Whether sharing a Word document, checking Sakai or updating your socials, data mobility makes it possible … Read more

That video game console you covet is out of stock everywhere, the grocery shelf normally packed with canned cat food is bare, and the cost of that bike light in your Amazon shopping cart shot up overnight. Supply chain woes … Read more

Over the next several months, ITS will replace aging hardware that stores data for more than 70 departments on campus and serves as a backup destination for the bulk of ITS data. For this project, ITS will need to move … Read more

On January 6, 2022, ITS will be able to turn off 16 servers, free up capacity on other infrastructure like UCS and Splunk, and save staff time simply by moving the campus to a cloud-based method of authenticating to use … Read more

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Read more

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Read more