In July, ITS Infrastructure & Operations improved the ConnectCarolina infrastructure to meet the surge in student registration activity due to COVID-19 using a capacity on demand strategy. With the pandemic causing significant changes to courses for the Fall 2020 semester, … Read more

This summer, ITS is starting to upgrade the University’s Oracle software to a newer version. The upgrade, which ITS Infrastructure & Operations expect to complete by November, will monumentally change the way ITS configures the infrastructure of Carolina’s databases. With … Read more

As some UNC-Chapel Hill employees return to campus and the University prepares for students to come back in August, ITS has a few teams that never left. The ITS Operations Center is one ITS group that has maintained its campus … Read more

ITS and Facilities Services have installed new air conditioner units in the ITS Manning data center to reduce the center’s carbon footprint. Over one week in January, ITS led the effort to replace 16 fans – from energy-wasting belt fans to … Read more

As of January 1, ITS is no longer in the printing business. ITS transferred its legacy printing service, which ITS or its predecessor entities had provided for more than half a century, over to UNC Print Stop. The campus’ leading … Read more

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Read more

Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Read more

A month following the launch of ServiceNow, campus members are acclimating to and finding value in the University’s new primary ticketing software. That’s what user feedback and usage stats indicate for ServiceNow, which replaced Carolina’s old Remedy system on July … Read more

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Read more

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Read more

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Read more

Through ITS’ leadership, UNC-Chapel Hill has become a founding member of the RHEDcloud Foundation, along with 14 other universities and corporations. The nonprofit RHEDcloud Foundation launched in March to initiate the RHEDcloud Project, an open-source project for collaborating on cloud … Read more