Field Team benefitted Office 365 campus migration

June 26, 2017

With the bulk of the Office 365 migrations complete, four of the original eight-member Field Team moved over on June 19 to assist the Service Desk with Fall Rush support. Alexandra Tocchi, Brian Reilly, Rajita Maharjan and Timothy Shelley will … Continued

ITS helps Admissions release a record 18,000 decisions

April 17, 2017

On Wednesday, March 29, the ITS ConnectCarolina Student Administration team worked with the Admissions Office to release more than 18,000 decisions for first-year applicants. This was an overall increase in first-year applications of nearly 14 percent, so the competition was … Continued

What you need to know about Splunk at ITS Middleware

April 12, 2017

In the fifth post of a Getting to Know series about ITS Middleware Services, the Middleware team shares statistics that enlighten us about the use of Splunk at UNC-Chapel Hill. The group also outlines the ways that it is expanding … Continued

About Splunk: A Q&A with Patrick Casey

April 10, 2017

In this Q&A, ITS Middleware Services Manager Patrick Casey talks about Splunk–what it is, why ITS uses it and where UNC-Chapel Hill is headed in its use of the system. This Q&A is the fourth post in a Getting to … Continued

An at-a-glance look at ITS Middleware’s key services

March 29, 2017

In the second post of a Getting to Know series about ITS Middleware Services, the Middleware team highlights eight of the group’s key service offerings, in the chart below. The series launched with Middleware Services Manager Patrick Casey, in a … Continued

Even during winter break, ITS is ready for your call

December 15, 2016

If something’s weird and it doesn’t look good, who are you going to call? Well, if it’s IT weird, hopefully, you’re going to call 919-962-HELP. That’s true around the clock and around the calendar at UNC-Chapel Hill, including Christmas week. … Continued

Campus phone services outage set for early morning of October 27

October 24, 2016

On Thursday, October 27, Verizon Business will conduct maintenance on the University’s phone system, specifically to the two trunks that route traffic to and from all VoIP (Voice-over-Internet Protocol) phones on campus. The scheduled maintenance will occur sometime between 12:01 … Continued

ITS collaborates on wireless solution at UNC-Asheville

August 12, 2016

What happens when two UNC universities with shared resources decide to both implement eduroam–and confuse your wireless configuration while they’re at it? In this case, staff of UNC-Chapel Hill Information Technology Services and at UNC-Asheville worked together to implement a … Continued

ITS ramps up server consolidation, reduces clients’ bills

August 10, 2016

UNC-Chapel Hill Information Technology Services has continued its journey into server and storage virtualization with a next-generation virtualization infrastructure. ITS accomplished this by: 1. Realigning staff to better support the work load 2. Adopting automation strategies to create efficiencies 3. … Continued

Campus receives recommendations for web-conferencing use

June 15, 2016

Brian Fodrey, Assistant Dean for Information Technology, UNC-Chapel Hill School of Government, was one of 14 members of a campus committee that examined Carolina’s web-conferencing use and issued a report in February 2016. Made up of members from the University’s … Continued