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ITS navigates global supply chain disruptions

February 20, 2022

That video game console you covet is out of stock everywhere, the grocery shelf normally packed with canned cat food is bare, and the cost of that bike light in your Amazon shopping cart shot up overnight. Supply chain woes … Continued

Remedy platform will soon be decommissioned

September 16, 2021

ITS is nearing the finish line for decommissioning Remedy. ITS groups expect to migrate the remaining Remedy applications by the end of January. When ITS rolled out the ServiceNow platform to various University organizations in July 2019, ServiceNow replaced Remedy … Continued

ITS automates patching for two key University platforms

July 9, 2021

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Continued

Carolina CloudApps team successfully migrates 1,613 projects

May 16, 2021

The Carolina CloudApps team updated its underlying software, Red Hat’s OpenShift Container Platform, from version 3 to version 4 in April. “During the week of April 19, we successfully migrated 1,613 projects with minimal downtime and minimal issues,” said Patrick … Continued

ITS CommTech serves integral role in University construction

March 15, 2021

ITS Communication Technologies plays an integral, and often overlooked, role in the University’s infrastructure. Whether it’s a residence hall, chemistry lab or office space, ITS is involved in the planning and execution of all construction, renovation and demolition projects. Reliable … Continued

Manager performs double duty at ITS Operations Center

March 2, 2021

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Continued

Designing for safe cloud computing: A Q&A with ITS’ John Mack

January 27, 2021

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Continued

ITS improves student registration process

October 8, 2020

In July, ITS Infrastructure & Operations improved the ConnectCarolina infrastructure to meet the surge in student registration activity due to COVID-19 using a capacity on demand strategy. With the pandemic causing significant changes to courses for the Fall 2020 semester, … Continued