ITS tags Print Stop to manage printing

April 1, 2019

In an agreement effective April 1, the UNC Print Stop will assume management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing services. The ITS printing is a legacy service that ITS (or its … Continued

Universities meet with Internet2 on cloud

March 15, 2019

In February, ITS Communication Technologies brought together IT pros from campus, Triangle-area universities and elsewhere to talk to Internet2 about the computer networking consortium’s cloud strategy, offerings and plans. Mark Johnson, Interim Assistant Vice Chancellor for CommTech, organized the four-hour … Continued

Training exercise tests service recovery plan

March 2, 2019

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Continued

ITS retires tape robot Roberta

February 27, 2019

ITS has retired its tape robot, affectionately known as Roberta, after a dozen years of it storing, reading from, retrieving and backing up information for UNC-Chapel Hill. Roberta was an IBM Tape Library that ITS Infrastructure & Operations purchased in … Continued

Splunk and UNC-Chapel Hill strengthen relations

January 22, 2019

ITS leaders bolstered relations with Splunk during a visit last week by the company’s President of Worldwide Field Operations. On January 15, Splunk’s Susan St. Ledger met with UNC-Chapel Hill leadership for part of the day and joined the Kenan … Continued

AFS file system decommissioned

January 8, 2019

Following a gargantuan effort, ITS has retired the Andrew File System. The Andrew File System (AFS) is a distributed file system that UNC-Chapel Hill used for 22 years until ITS decommissioned the service on November 13, 2018. While AFS was … Continued

Carolina will retire AFS service

April 23, 2018

UNC-Chapel Hill will retire the Andrew File System (AFS) on November 13, 2018. The statement is simple. More interesting and intricate, however, are the prudent steps the campus is taking to assist users through the decommissioning process and the history … Continued

Fiber improves service for Outdoor Education Center

April 2, 2018

Down the hill and through the woods, Carolina’s Outdoor Education Center on Country Club Road needed more reliable and less expensive phone and internet service. The center’s carrier wasn’t promising service improvements any time soon, and leasing an energy company’s … Continued

ITS Communication Technologies highlights 2016-2017 accomplishments

September 22, 2017

During its busy 2016-2017 fiscal year, ITS Communication Technologies worked on many high-profile, high-impact projects. The division finished a 3.5-year project to provide pervasive wireless on the main campus, upgraded network coverage in 45 buildings and boosted Wi-Fi in the … Continued

ITS Infrastructure & Operations highlights 2016-2017 accomplishments

September 21, 2017

Migrating the University to Microsoft Office 365 consumed significant ITS Infrastructure & Operations resources during the 2016-2017 fiscal year. While that was a massive undertaking, Infrastructure & Operations also accomplished many other projects and initiatives that improved service, performance and access … Continued

ITS upgrades network coverage in 45 buildings

September 8, 2017

During the 2016-2017 fiscal year, ITS Communication Technologies was able to completely upgrade network coverage in 45 buildings without sacrificing day-to-day network operations and support, bringing the campus network coverage up to more than 300 buildings. This was possible because … Continued