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ITS helps roll out smart laundry system for Carolina’s dorms

December 9, 2022

ITS Networking helped the University give dorm residents a new smart laundry system with upgraded machines and user-friendly smartphone controls. Using the Washlava 4thID application, the University’s new laundry system enables dorm residents to reserve a machine 15 minutes in … Continued

Giving thanks for IT services

November 22, 2022

November is National Gratitude Month and ITS is giving thanks for the behind-the-scenes teams and work that keep the University running. It’s easy to take IT services for granted — we expect 24/7 access and uptime to our email, websites, … Continued

Meet the ITS team: PeopleSoft and Database Administration

November 8, 2022

In this post within our occasional Meet the ITS team series, we showcase ITS’ PeopleSoft and Database Administration team.  PeopleSoft and Database Administration is one of three teams within the Data Reporting Environments & Application Middleware (DREAM) division of ITS. … Continued

ITS boosts Wi-Fi in three dorms over summer

October 10, 2022

When first-year students moved into Cobb, Ehringhaus and Craige dorms in mid-August, few likely gave their strong, stable wireless connection a second thought. The students expected it, just like water and electricity. “I just kind of assumed the Wi-Fi would … Continued

Get to know your new phone: voicemail to email

September 27, 2022

Picture this: you’ve been trying to nail down some details for what feels like weeks, sending emails and playing phone tag. The good news is that you finally have a voicemail with all the details. The bad news is that … Continued

ITS completes largest phone port to date

September 16, 2022

In its multi-year project to migrate the University’s phone service to AT&T from Verizon, ITS completed its sixth and largest port on September 9. In this batch, the ITS project team migrated 5,828 phones across 55 buildings and 14 divisions.  … Continued

10 things you didn’t know about Wi-Fi at Carolina

August 25, 2022

You probably already know that UNC-Chapel Hill’s primary Wi-Fi network is eduroam, but how much do you know about eduroam or the other two Wi-Fi networks at UNC? 1. How do you pronounce eduroam? Say the “edu” like “education.” That’s … Continued

ITS Networking releases biannual report

August 18, 2022

The first line of the newest ITS Networking biannual report, chronicling the work done in the first half of 2022, sums it up: “projects, projects and more projects.” Ryan Turner, interim Director of Networking, said of the last six months, … Continued

ITS senior leader John Mack reflects on his tenure at Carolina

May 11, 2022

John Mack, Assistant Vice Chancellor of ITS Infrastructure & Operations, is leaving UNC-Chapel Hill on June 1 for new opportunities at Cornell University. Cornell recruited both him and his wife, Elaine Westbrooks, Vice Provost for University Libraries and University Librarian. … Continued

ITS retires Remedy after 22 years of use

April 18, 2022

ITS has decommissioned the platform that the University used for more than two decades for such cornerstone applications as processing help and computer repair tickets. Carolina had used the BMC Remedy platform since 1998. The ITS Service Management Platform Team … Continued