The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Continued

In July, ITS Infrastructure & Operations improved the ConnectCarolina infrastructure to meet the surge in student registration activity due to COVID-19 using a capacity on demand strategy. With the pandemic causing significant changes to courses for the Fall 2020 semester, … Continued

This summer, ITS is starting to upgrade the University’s Oracle software to a newer version. The upgrade, which ITS Infrastructure & Operations expect to complete by November, will monumentally change the way ITS configures the infrastructure of Carolina’s databases. With … Continued

As some UNC-Chapel Hill employees return to campus and the University prepares for students to come back in August, ITS has a few teams that never left. The ITS Operations Center is one ITS group that has maintained its campus … Continued

ITS and Facilities Services have installed new air conditioner units in the ITS Manning data center to reduce the center’s carbon footprint. Over one week in January, ITS led the effort to replace 16 fans – from energy-wasting belt fans to … Continued

As of January 1, ITS is no longer in the printing business. ITS transferred its legacy printing service, which ITS or its predecessor entities had provided for more than half a century, over to UNC Print Stop. The campus’ leading … Continued

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Continued

Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Continued

A month following the launch of ServiceNow, campus members are acclimating to and finding value in the University’s new primary ticketing software. That’s what user feedback and usage stats indicate for ServiceNow, which replaced Carolina’s old Remedy system on July … Continued

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Continued

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Continued

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Continued