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This was a busy summer for ITS. Teams across ITS contributed to major projects to get campus technology ready for the Fall semester. From software to hardware to a new physical space, here are the major changes you’ll see as you return to UNC-Chapel Hill.

A new place for tech help

The view of the new light filled Service Desk lobby. A check in kiosk is front and center, surrounded by seating. A bright mural is visible against the back wall

If you need tech help at UNC, you have options — you can chat live, call, search for answers or visit the ITS Service Desk in person. And starting this semester, when you need that in-person help, you can choose between two locations to visit — no appointment needed.

The ITS Service Desk opened an additional walk-in location in the Frank Porter Graham Student Union on the lower level, near Bojangles. So pick your spot — the Student Union or the Undergraduate Library.

Say hello to the Carolina Print Hub

An over the shoulder view of a student using her laptop on the quad. A giant blue printer icon pops over her screen

This summer, all-campus printing at Carolina got a new name. CCI Printing is now the Carolina Print Hub.

It’s a new name, but the service is the same. You can still print at more than 70 locations across campus with your student print allotment (if applicable). To find the most convenient print location or to download apps for mobile and touchless printing, visit the Carolina Print Hub online.

ConnectCarolina now requires Duo for student logins

A woman types on her computer while holding her smartphone

All current and former students are now required to authenticate with Duo 2-Step Verification when logging into ConnectCarolina. The added security helps the University follow a request from the U.S. Department of Education to strengthen protection of students’ financial aid data.

Want to skip Duo? Carolina Key is so secure it replaces both your password and Duo on many web-based UNC systems.

Carolina Key shifts to high gear

The Carolina Key logo, which shows the ways to authenticate with passkeys — facial and fingerprint recognition, security keys and PINs

This summer, Carolina Key expanded eligibility to all UNC students, faculty and staff. Register for Carolina Key and swap your password for your device’s built-in biometrics (or a PIN) for fast and secure logins to many web-based UNC systems, including ConnectCarolina, Canvas and Time Information Management (TIM).

Want all the details? Visit 3 reasons to go passwordless with Carolina Key.

Carolina Gaming Arena gets new tech

Carolina Gaming Arena logo, a game controller with ram's horns
The Carolina Gaming Arena got its “first big upgrade” this summer. ITS ResNET staffers outfitted the casting wall, one of the space’s highlights, with new technology. Staff replaced the existing array of nine 55-inch TVs with a projector screen and a state-of-the-art ultra-short-throw projector.

The new tech will supply higher image quality and lower latency — great for competitive gaming. The outgoing TVs were installed in a few spots in the gaming arena and in the Craige podcast studio.

Real-time status and notifications for IT services

Opsview dashboard, showing major ITS services in red, for disrupted, or green, for working

If you’re ever having an “is it down for everyone or is it just me?” moment with a service at UNC, like Wi-Fi or Canvas — check ITS Status. ITS made major updates to Status this summer, leveraging automation and new software for real-time updates.

Want to be notified when a service isn’t working or is scheduled for maintenance? You can now enroll in email notifications for full updates. Visit ITS Status and click “subscribe to updates” in the upper right.

Wi-Fi upgrades across campus

A Carolina Blue Wi-Fi symbol floats over a view of Kenan Stadium and the distant Bell Tower

ITS is constantly updating UNC’s network to improve speed and reliability, and a busy summer full of projects is the norm.

This June and July, teams from ITS Infrastructure & Operations overhauled Wi-Fi in Morrison Residence Hall. Now each room in Morrison has its own access point, delivering stronger signal with less interference. The new equipment makes Morrison 100% up to date with the latest technology.

A distance photo of the Chelsea - Wrexham soccer match

The team also performed major upgrades at Kenan Memorial Stadium. While many were temporary for the international soccer match between Chelsea FC and Wrexham AFC, others are permanent. Even the temporary improvements — like a 10-gigabit switch to support increased media needs — show the future of networking at UNC. Permanent upgrades include new fiber for stadium lights and new fiber for coaches’ communications from both sidelines.

Connect with tech on Instagram

A hand holding a phone on the quad. On the phone is the ITS Instagram profile

Want to keep up with all the latest tech news from ITS? As of this summer, you can follow us on Instagram!

Stay up to date with news from ITS, free tech tools and perks, announcements, events and opportunities for all Tar Heels.

If text is more your speed, ITS is also on Threads and X (formerly Twitter).


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