ITS had a busy summer — catch up with what’s new 

If you need tech help at UNC, you have options — you can chat live, call, search for answers or visit the ITS Service Desk in person. And starting this semester, when you need that in-person help, you can choose between two locations to visit — no appointment needed.

The ITS Service Desk opened an additional walk-in location in the Frank Porter Graham Student Union on the lower level, near Bojangles. So pick your spot — the Student Union or the Undergraduate Library.

This summer, all-campus printing at Carolina got a new name. CCI Printing is now the Carolina Print Hub.

It’s a new name, but the service is the same. You can still print at more than 70 locations across campus with your student print allotment (if applicable). To find the most convenient print location or to download apps for mobile and touchless printing, visit the Carolina Print Hub online.

All current and former students are now required to authenticate with Duo 2-Step Verification when logging into ConnectCarolina. The added security helps the University follow a request from the U.S. Department of Education to strengthen protection of students’ financial aid data.

Want to skip Duo? Carolina Key is so secure it replaces both your password and Duo on many web-based UNC systems.

This summer, Carolina Key expanded eligibility to all UNC students, faculty and staff. Register for Carolina Key and swap your password for your device’s built-in biometrics (or a PIN) for fast and secure logins to many web-based UNC systems, including ConnectCarolina, Canvas and Time Information Management (TIM).

Want all the details? Visit 3 reasons to go passwordless with Carolina Key.

The Carolina Gaming Arena got its “first big upgrade” this summer. ITS ResNET staffers outfitted the casting wall, one of the space’s highlights, with new technology. Staff replaced the existing array of nine 55-inch TVs with a projector screen and a state-of-the-art ultra-short-throw projector.

The new tech will supply higher image quality and lower latency — great for competitive gaming. The outgoing TVs were installed in a few spots in the gaming arena and in the Craige podcast studio.

If you’re ever having an “is it down for everyone or is it just me?” moment with a service at UNC, like Wi-Fi or Canvas — check ITS Status. ITS made major updates to Status this summer, leveraging automation and new software for real-time updates.

Want to be notified when a service isn’t working or is scheduled for maintenance? You can now enroll in email notifications for full updates. Visit ITS Status and click “subscribe to updates” in the upper right.

ITS is constantly updating UNC’s network to improve speed and reliability, and a busy summer full of projects is the norm.

This June and July, teams from ITS Infrastructure & Operations overhauled Wi-Fi in Morrison Residence Hall. Now each room in Morrison has its own access point, delivering stronger signal with less interference. The new equipment makes Morrison 100% up to date with the latest technology.

The team also performed major upgrades at Kenan Memorial Stadium. While many were temporary for the international soccer match between Chelsea FC and Wrexham AFC, others are permanent. Even the temporary improvements — like a 10-gigabit switch to support increased media needs — show the future of networking at UNC. Permanent upgrades include new fiber for stadium lights and new fiber for coaches’ communications from both sidelines.

Want to keep up with all the latest tech news from ITS? As of this summer, you can follow us on Instagram!

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If text is more your speed, ITS is also on Threads and X (formerly Twitter).