On July 10, ITS will launch a new Help Portal at help.unc.edu. The new portal is designed to connect you with tech help, answers and services. The new portal is part of a larger change to a new customer support … Read more
Four years ago, the Information Security Office kicked off a major firewall migration project. The migration, which moved about 200 unprotected VLANs (virtual local area networks) to campus enterprise firewalls, will help prevent attacks and limit the scope of attacks … Read more
Ethan Kromhout has been named Assistant Vice Chancellor for ITS Infrastructure, Operations & Networking, effective June 3, after serving as interim AVC since June 2022. He “is without peer with respect to technical acumen and ability both to get new … Read more
To maintain uninterrupted Wi-Fi access, ITS encourages students, faculty and staff to take a few minutes and reregister devices with eduroam before January 23, 2025. Registering with eduroam takes minutes, adds benefits ITS recommends that all students, faculty and staff … Read more
As announced in the 2023 Networking Annual Report, UNC’s guest wireless network (UNC-Guest) will soon be more widely available on campus. Currently, the UNC-Guest Wi-Fi network is available in select parts of campus, usually deployed at the request of a … Read more
Early this year, UNC groups and employees were scurrying to comply with new anti-spam rules and protect the University’s email reputation. For employees who send a lot of emails or use third-party platforms and the information technology staffers who support … Read more
Wi-Fi 6E — which ITS is deploying to campus right now — is the most significant upgrade to Wi-Fi in more than 20 years. As more devices use those bands, conversations overlap and interfere with each other, which degrades performance. … Read more
Campus network hits new highs New peak download rate: 40Gbps “Our investments in connectivity and architecture are paying off,” Turner said. This new download rate of 40Gbps would have been “impossible” with previous equipment, he said. Access points on campus: … Read more
Protecting email reputation Behind the scenes, ITS teams have worked for months to untangle decades of email settings at UNC. In addition to configuring DMARC on 160 UNC domains and subdomains, teams have identified technical changes that will further protect … Read more
In February, two major email providers, Gmail and Yahoo, will begin strengthening sender requirements to fight spam. Google will implement major changes on February 1 and Yahoo said changes will take effect sometime during the month. If you send bulk … Read more
In early October, four ITS leaders presented at the 2023 EDUCAUSE annual conference, a gathering that bills itself as “the premier higher ed IT event” of the year. The ITS leaders who presented at the October 9-12 conference in Chicago … Read more
A good tech tip is that if you’re having trouble accessing an ITS service like Canvas, Time Information Management (TIM), ConnectCarolina, or Wi-Fi, you should check ITS Status. Subscribe and customize To subscribe, visit ITS Status, click the “subscribe to … Read more
