In addition to serving the technology needs of students living in UNC-Chapel Hill’s residence halls, ResNET provides IT support for the University’s Department of Housing and Residential Education, encompassing 45 full-time employees and 450 part-time employees spread out over 20 … Read more
Effective communication with users and the support of leadership are two keys for successful adoption of the Sensitive Information Remediation Project, better known as Project SIR. That’s what Eric Richardson, with IT Operations within the Kenan-Flagler Business School, explains in … Read more
When you’re providing gadgets and IT support to students living in Carolina’s residential halls, you have a heck of a variety of devices to maintain and troubleshoot. Information Technology Services’ ResNET unit is prepared. On its shelves and in its … Read more
To enable student workers to immediately feel at ease in his office, Information Technology Services ResNET Interim Manager Paul Wolff displays on the top of a bookcase a collection of mini action figures and toys from his own childhood. It’s … Read more
As departments and groups across UNC-Chapel Hill gradually implement the year-old Sensitive Information Remediation Project, employees of these units also have come to rely on the peace of mind that the initiative delivers. Christopher Derickson, Assistant Provost and University Registrar, … Read more
On Friday, September 4, Information Technology Services will transfer over the last big batch of phone lines to the Voice-over-Internet Protocol system in this major, multi-year project. Some 662 phone lines will be converted in this 16th port of the project, … Read more
When ResNET expanded its services and added on-site support of the Department of Housing and Residential Education a few years ago, ResNET needed to adopt a way to proactively ensure that technology in the DHRE offices and residence halls functioned … Read more
ResNET, a service of ITS User Support & Engagement, provides on-site technology support for the UNC-Chapel Hill residence halls and the University’s Department of Housing and Residential Education. The group supports clients ranging from first-year students adjusting to life away from … Read more
Staff members at the UNC-Chapel Hill Office of Human Resources recognize the importance of assessing the sensitive information they have on their computers and deleting and/or securing that information. The Office of Human Resources also appreciates the tools that Information … Read more
October may seem like still a long way out, but Clint Kale, Carolina Technology Consultants’ 2015-2016 president, is in the thick of planning for the group’s big event—the CTC Retreat on October 22. Kale, who is Coordinator of Information Technology … Read more
As the new semester begins, Carolina’s recent arrivals appear to have a lot in common with predecessor cohorts of undergraduate students, at least in terms of their computer desires. 80+ percent buy from CCI Final numbers won’t be in until … Read more
UNC-Chapel Hill Information Technology Services has announced the names of the two people who will join the senior leadership team. Sandra Germenis will join ITS on September 1 as Assistant Vice Chancellor for User Support & Engagement. She’s coming to … Read more
