In July, ITS Infrastructure & Operations improved the ConnectCarolina infrastructure to meet the surge in student registration activity due to COVID-19 using a capacity on demand strategy. With the pandemic causing significant changes to courses for the Fall 2020 semester, … Read more

After months of planning, ITS’ Voice Services unit is starting to migrate the University to a new Voice-over-Internet Protocol (VoIP) phone system. The move to AT&T hosted-cloud service from Verizon Business will take two to three years. Carolina uses an … Read more

ITS and the Office of Sponsored Research have completed the second and important phase for a new tool that enables campus users to manage awarded funds for research projects. On September 8, two ITS divisions — Enterprise Reporting & Departmental … Read more

Beginning September 27, 2020, Zoom will require either the waiting room or a passcode to be applied to meetings, including ones that have already been scheduled. By default, the waiting room will be applied to all meetings; however, you can … Read more

In preparation for the first day of Fall 2020 classes, ITS’ Classroom Hotline unit spent spring and summer getting faculty and the technology in teaching spaces ready. Classroom Hotline staffers had already gotten themselves quickly versed on all things Zoom … Read more

ITS Teaching & Learning played a key role in helping UNC-Chapel Hill faculty get prepared for Fall 2020 classes, whether instructors are teaching on campus, remotely or a combination of the two. Addressed physical distancing needs Staffers within Teaching & … Read more

During the first week of classes last week, the ITS Service Desk supported 4,830 contacts, with 1,409 contacts in the first day alone. The overall volume increased over 2019 by 9%, or 450 additional contacts. The week-long tally via phones … Read more

When COVID-19 necessitated a new safe way of dropping off and picking up laptops, the ITS Service Desk devised a creative solution for students — contactless lockers. ITS installed Luxer Lockers at Carolina’s Student Union during the first week of … Read more

When the University needed to know the movement of students through campus for COVID-19 planning for the Fall 2020 semester, ITS Enterprise Reporting & Departmental Systems developed a solution. Groups such as the Emergency Operations Center, Emergency Management and Planning, … Read more

Given the COVID-19 pandemic, students’ experience moving into their residence halls last Saturday and Sunday was like no other Carolina move-in weekend. Despite changed circumstances and physical distancing requirements, ITS ResNET team members exerted all their creativity and know-how to … Read more

In early June, ITS became aware that beginning on July 20, 2020, Adobe will remove Adobe Sign functionality from Adobe Acrobat DC. This includes Acrobat DC licensed as stand-alone app and Acrobat DC licensed as part of Creative Cloud All … Read more

The Computer Repair Center was one of the first ITS groups to return to working from University buildings. On June 1, the CRC resumed operations from its main CRC repair shop located in the Facilities Services building on Airport Drive. … Read more