Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Read more

In early January, the ITS Service Desk began giving customers the option to get a call back instead of waiting on hold for tech support — without losing their place in line. With these automated call backs, if a customer … Read more

ITS has hired Brenda Carpen as the department’s first Director of Project Portfolio & Change Management. Carpen’s first day in her new role for ITS was February 1. Carpen assumes this newly created position after serving as IT Project Manager … Read more

Infrastructure & Operations’ Mike Whitfield marked 21 years with ITS on February 5. A few weeks ago, when he received his 20-year service plaque from the University, it was family tradition. Whitfield comes from a long line of relatives who … Read more

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Read more

ITS is giving the Help.unc.edu portal a facelift. On December 3, ITS will release a new Service Catalog. What’s happening ITS created a public Service Catalog. You will no longer need to log in to see the services available within … Read more

“If I attend UNC, what Financial Aid package will I receive?” It’s a question that’s always remained unanswered for students and their families for a week, month or more after they receive their admission offer. That’s about to change, thanks … Read more

During the summer, the Information Security Office faced a challenge — the campus community began requiring an increasing number of risk assessments. The increased demand for security risk assessments was due to the University’s transition to 100% working from home … Read more

Educational Technologies will upgrade the Sakai learning management system to version 20 on December 3. This is after final grades are due to avoid disrupting classes for the Fall semester, given the system will be offline as the upgrade is applied. The … Read more

SecurityCon 2020, the Information Security Office’s annual conference on October 9, featured conversations about increased cybersecurity concerns related to remote work and learning during the COVID-19 pandemic. Dennis Schmidt, Chief Information Security Officer and Assistant Vice Chancellor at UNC-Chapel Hill … Read more

SecurityCon 2020 drew a record-breaking number of registrations and attendees — of course via Zoom, given the COVID-19 pandemic. The Information Security Office’s first virtual SecurityCon on October 9 drew more than 150 registrants for the talks, 20-plus for the Capture … Read more

Ordering materials for a department or school is now easier, and in time shoppers will have more supplier options and lower costs. These improvements are thanks to a new online marketplace, BuyCarolina, which ITS helped launch in mid-August. ITS Enterprise … Read more