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ITS makes organizational adjustments

July 23, 2021

ITS has made some organizational adjustments, effective July 1. These changes are oriented toward three primary aims: realize substantial budget/expense reductions as directed optimize and consolidate the management of ITS increase operational efficiency and effectiveness of ITS, with a particular … Continued

ITS automates patching for two key University platforms

July 9, 2021

For the first time, ITS has automated vendor quarterly patching for two of the platforms that run core critical business applications for the University. This significant achievement expedites performing security updates and fixes and saves considerable staff time. In May … Continued

Research Computing’s supercomputer Longleaf aids UNCG researchers

June 21, 2021

Research Computing’s supercomputer Longleaf is now benefiting outside researchers in addition to those at UNC-Chapel Hill. Two separate UNC-Greensboro researchers with high computational needs are availing themselves of this specialized, powerful platform that is not common outside of a flagship … Continued

Digital accessibility conference draws 300

June 18, 2021

A June 10 virtual conference that the Digital Accessibility Office co-organized drew more than 300 attendees from across the country and internationally. The inaugural Getting Started with Digital Accessibility Conference was deemed a success based on attendance, event offerings, and … Continued

Service Desk supplements support with chatbot

June 11, 2021

Since enabling Virtual Agent chatbot for support in April, the ITS Service Desk has seen a 58% reduction in chats that make their way to a live agent. Using a script for a bot to help customers solve some of … Continued

ITS finishes moving WordPress to the cloud

June 1, 2021

The University has a more accessible, robust and reliable WordPress platform now that ITS has finished a massive effort of cleaning up and moving the decade-old WordPress system to the cloud. This was no ordinary migration. It was not a … Continued

Carolina CloudApps team successfully migrates 1,613 projects

May 16, 2021

The Carolina CloudApps team updated its underlying software, Red Hat’s OpenShift Container Platform, from version 3 to version 4 in April. “During the week of April 19, we successfully migrated 1,613 projects with minimal downtime and minimal issues,” said Patrick … Continued

Digital Accessibility Office co-organizes June virtual conference

April 29, 2021

The Digital Accessibility Office at UNC-Chapel Hill has organized the inaugural Getting Started with Digital Accessibility Conference in June with Wake Forest University and Davidson-Davie Community College. The NC Higher Ed Digital Accessibility Collaborative‘s June 10 virtual conference will focus … Continued

Classroom Hotline’s Charlie Wilcher creates digital art

March 10, 2021

Charlie Wilcher has impressive talents beyond his work for ITS Classroom Hotline. He also creates digital art, including book covers and character illustrations. UNC grad “I have been drawing since childhood and dabbled with digital art some in the past, … Continued