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Classroom Hotline’s Charlie Wilcher creates digital art

March 10, 2021

Charlie Wilcher has impressive talents beyond his work for ITS Classroom Hotline. He also creates digital art, including book covers and character illustrations. UNC grad “I have been drawing since childhood and dabbled with digital art some in the past, … Continued

New tool rolls out for performance management

March 9, 2021

As temperatures rise and the days begin to get longer, our thoughts turn to … the annual performance review and plan season. What, that’s not what you had in mind? Regardless, performance management season will soon be upon us. This … Continued

ITS improves retro pay processing in ConnectCarolina

March 8, 2021

In early February, ITS Enterprise Applications completed a complex project that enables University administrative staff members to save significant time processing retroactive pay funding source re-distributions in the ConnectCarolina system. In this six-month project, Enterprise Applications created the ability in … Continued

AVC Kate Hash reflects on past year, shares 2021 priorities

March 5, 2021

On March 16, 2020, Kate Hash became ITS’ Assistant Vice Chancellor for Customer Experience & Engagement after serving as interim AVC for a year. In this role, Hash oversees User Support & Engagement, which encompasses many groups and services. Among … Continued

Manager performs double duty at ITS Operations Center

March 2, 2021

Since last spring, Neil McKeeman has been working five shifts a week at the ITS Operations Center on top of his full-time job of managing the center. Filling in for deployed reservist McKeeman graciously accepted this double duty — normally … Continued

ITS Service Desk improves customer experience for resets

February 22, 2021

Since late November, the ITS Service Desk has been using Duo Push to reset customers’ Onyen passwords and to reset and unlock 2-Step verification for Microsoft 365 applications (MFA), including University email accounts. The Information Security Office worked with the … Continued

Designing for safe cloud computing: A Q&A with ITS’ John Mack

January 27, 2021

The University’s Carolina Next strategic plan calls for adopting a multi-cloud systems and services strategy as a way to reduce costs and increase research flexibility. Toward that initiative to transform administrative operations via a multi-cloud strategy, ITS has been pursuing … Continued

Help.unc.edu portal will receive a facelift

December 1, 2020

ITS is giving the Help.unc.edu portal a facelift. On December 3, ITS will release a new Service Catalog. What’s happening ITS created a public Service Catalog. You will no longer need to log in to see the services available within … Continued

Project will transform financial aid at Carolina

November 21, 2020

“If I attend UNC, what Financial Aid package will I receive?” It’s a question that’s always remained unanswered for students and their families for a week, month or more after they receive their admission offer. That’s about to change, thanks … Continued