ITS has contributed to UNC-Chapel Hill’s Operational Excellence initiative that seeks to create a high-functioning administrative operation. Operational Excellence, which aims to identify efficiencies, cost avoidance and potential revenue sources to help fund the University’s strategic investments, began in fall … Read more

UNC-Chapel Hill faculty, staff and students have taken advantage of Zoom video conferencing since the technology became available campus wide in August 2018. During the 2018-2019 fiscal year, more than 8,000 unique users hosted in excess of 50,000 Zoom meetings … Read more

The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more

Customer Case Study Tim Weigand is a Ph.D. candidate and research assistant at the Department of Environmental Sciences and Engineering, within the Gillings School of Public Health at UNC-Chapel Hill. Weigand is a client of ITS Research Computing. The Client … Read more

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Read more

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Read more

ITS is scheduled to launch ServiceNow, a platform for automating business and support processes, to various University organizations on July 30. The initial rollout is focused on users of Remedy, the current system for managing business and support processes, and … Read more

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Read more

When students encounter a simpler, more streamlined way of printing upon returning for the Fall 2019 semester, School of Information and Library Science classmates can take pride in knowing they helped make it happen. Lukasz Mazur’s INLS 582 Systems Analysis … Read more

UNC-Chapel Hill is switching to a system of changing Onyen passwords to once a year rather than every 91 days. For the convenience of changing their password just one time per year, campus community members will need to create passwords … Read more

ITS Managed Desktop Services (MDS) has expanded its service offerings to include formalized asset management. This encompasses the full lifecycle of endpoint devices and the transitions in between. In the early summer of 2018, organizational changes in User Support & … Read more

In an agreement effective April 1, the UNC Print Stop will assume management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing services. The ITS printing is a legacy service that ITS (or its … Read more