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command center with computer operator

Infrastructure and Operations (I&O) manages the ITS data centers and provides around-the-clock support for ITS business computing activities. I&O also supports the infrastructure for the campus desktop computers and maintains the infrastructure for the operating systems for non-research ITS servers and for disaster recovery and business continuity activities for ITS.

Infrastructure & Operations Service Areas

Open Systems

ITS Open Systems is responsible for hardware, operating systems and associated services provided predominantly on Unix/Linux platforms. Enterprise Systems provides services to ITS and the UNC-Chapel Hill community.

ITS Open Systems also oversees enterprise storage and backup infrastructures. The group is responsible for building the foundation for robust University storage systems that can fulfill and balance increasing storage needs with business continuity and data security requirements.

Operations Center

The Operations Center is the heart of ITS’ network and security operations. Technical professionals staff the center around the clock, regardless of any University closure.

Data Center Operations

ITS Data Center Operations (DCOPS) maintains three data centers: ITS Manning, ITS Franklin and ITS Phillips. DCOPS is responsible for the day-to-day management of these data centers and ensures that all data center equipment is fully functional and responds to users’ needs. Operations staff monitors power and environmental conditions in the three data centers around the clock.

Enterprise Operations

Enterprise Operations is the University’s IT operational arm. The group provides a variety of services to support the campus and business needs, including accounts payable, campus directory, campus mailing, distributed antenna system, eProcurement, facility services, Financial Reporting System, General Administration, general finance, human resources, investments and purchasing, payroll, UNC Auxiliary Services, UNC Inventory & Campus Utilities, UNC Traffic Office and UNC-TV. Other services include supporting the needs of students and faculty such as admissions, exam scanning, financial aid, student financials, student records and alumni affairs.

Networking Group

The networking group is responsible for monitoring and maintaining the IT infrastructure for the entire UNC-Chapel Hill campus. Its goal of maintaining and evolving a high-performance, high-availability networking environment positions it to stay ahead of the needs of the faculty, staff and students in their education, research, administration and service missions. See Campus Data Network

Engineering & Operations

The ITS Engineering and Operations (E&O) unit is responsible for all aspects of the University’s voice, video and data communications transport infrastructure. The group is responsible for the design, engineering, construction, operation and maintenance of the campus fiber optic network, digital microwave networks, telephony and voice messaging systems (legacy Centrex and new VoIP), cable television (CATV) and video networks, third-party networks, materials management, and logistics. The group also oversees the campus cellular neutral hosting/DAS deployment. In addition, E&O provides the related customer service support functions for all faculty, staff, students and vendors.

IT Service Management

The IT Service Management team supports the faculty, staff and students of UNC-Chapel Hill by providing an enterprise-wide Service Management platform, ServiceNow. This platform is used by service providers for IT Service Management, such as Service Request, Incident, and Change Management.


Our Team

Ethan Kromhout
Interim Assistant Vice Chancellor for Infrastructure & Operations

Brent Caison
Director, ITS Open Systems
Interim Director for Infrastructure and Operations

Ray DeCristofaro
Director, Enterprise Operations

Ryan Turner
Interim Director of Networking

Chad Ray
Manager, Transport Operations

David Smith
ITSM Manager

Matt Conley
Manager, Storage, Server and Application Virtualization

Richard Hill
Manager, ITS Systems Administration

Daniel Shue
IT Manager and Network Architect

Andy Dwyer
Associate Director, Business Procurement Automation