Normally, a system upgrade to the backend of ConnectCarolina is a big lift but uneventful. This time, though, it was anything but normal. In fact, it was a first for ITS Enterprise Applications. A few months ago during a planned … Read more

ITS Project Portfolio & Change Management added two change managers this month. Emily Hardin and Rachel Holderied, both newcomers to UNC-Chapel Hill, joined the ITS division to focus on institutionally and divisionally scoped projects. Both have experience in change management … Read more

The CFE Faculty Showcase on Teaching, held on March 23 and 24 with virtual and in-person presentations, brought together instructors for valuable learning, sharing and networking. In this new dual format and the first in-person event since 2018, the showcase … Read more

Since she was a young girl, ITS Research Computing’s Jenny Williams has appreciated community and hands-on work. These values have shaped, defined and inspired her work as a woman in IT.     Growing up in a family of shipyard workers … Read more

  Veteran ITS staffer Ron Poteat is the new Asset Manager within ITS Managed Desktop Services. Poteat, who has worked for ITS for more than 15 years, started his new role on February 20. Before becoming Asset Manager, he provided … Read more

As hard hat-clad laborers bustle on each floor of the construction site on a January morning, ITS staff members lug fiber into and commence the labyrinthine task of wiring the building’s main telecommunications closet — one of eight telecom rooms … Read more

In this post within our occasional Meet the ITS team series, we showcase ITS’ PeopleSoft and Database Administration team.  PeopleSoft and Database Administration is one of three teams within the Data Reporting Environments & Application Middleware (DREAM) division of ITS. … Read more

This week 10 ITS employees will present at the SEARUG (Southeast Regional Higher Education Users Group) Alliance conference in Raleigh. Of those, nine staffers are from ITS Enterprise Applications and one staff member is from ITS’ Change Management team, which … Read more

When first-year students moved into Cobb, Ehringhaus and Craige dorms in mid-August, few likely gave their strong, stable wireless connection a second thought. The students expected it, just like water and electricity. “I just kind of assumed the Wi-Fi would … Read more

When UNC CAUSE returns in a few weeks to its first full in-person event since 2019, ITS will have a strong showing among the conference speakers. Seven ITS staff members and three people who worked for the department in recent … Read more

Anita Collins has led ITS’ Change Management team for 12 1/2 years. The Chapel Hill resident is a Certified Change Management Professional (CCMP).  “One of the things I love most about my job is that I learn something new every … Read more

ITS Project Portfolio & Change Management’s leader has added two project managers. Today, Brenda Carpen, Director of Project Portfolio & Change Management, brings on board two new hires. They are Alison Campbell, previously Customer Solutions Lead in ITS’ Customer Experience … Read more