Quarterly Reports
2024 Q4 Quarterly Review
The 2024 Q4 Quarterly Review highlights ITS outreach and user-facing enhancements. In Q4, ITS introduced new campus accessibility and IT research resources, encouraged thousands of Tar Heels to engage with cybersecurity in a fun way, reduced spam, revamped security training, engaged with the IT community and completed classroom improvements.
2024 Q3 Quarterly Review
In Q3, ITS undertook high-impact projects, including the launch of TeamDynamix, UNC’s new customer support tool and decommission of ServiceNow; site work on a $32M renovation project and multiple enhancements to campus IT security. Also in Q3, ITS and tech staff across campus responded to “the largest IT outage in history.”
2024 Q2 Quarterly Review
The 2024 Q2 Quarterly Review demonstrates ITS’ impact through major campus initiatives. This quarter, ITS partnered to launch a cloud-based Time Information Management (TIM) upgrade, moved Sakai to restricted access, readied to switch to a new customer support tool and initiated an AI productivity pilot.
Also in Q2, the Information Security Office completed several years-long projects including a major firewall migration and modernizing Duo 2-Step Verification.
2024 Q1 Quarterly Review
ITS’ 2024 Q1 Quarterly Review demonstrates ITS’ campus impact. This quarter, ITS From expanded access to an intuitionally scoped generative AI tool, updated high-use campus systems and services like ConnectCarolina and Duo 2-Step Verification, continued to transition instructors to a new learning management system and ensured UNC’s email deliverability.
2023 Q4 Quarterly Review
ITS’ 2023 Q4 review showcases ongoing work to support the IT customer experience at UNC. ITS enabled an institutionally-scoped AI tool for faculty and staff, selected a new customer support tool, consolidated Service Desk walk-in locations, created a bulk quiz-creation tool for Canvas, added an “express lane” for some data governance reviews and improved the student registration experience.
2023 Q3 Quarterly Review
ITS’ 2023 Q3 Quarterly Review reflects ITS’ ongoing efforts to optimize operations as part of the University’s Carolina Next strategic plan.
ITS continued work on an RFP for a new Customer Support Tool and on establishing a re-imagined version of the Secure Research Workspace. ITS also completed major work over the summer in preparation for the Fall semester, including infrastructure upgrades to wireless networks, moving instructors to Canvas, upgrading the Carolina Gaming Arena and opening an additional Service Desk walk-in location to the entire campus community.
2023 Q2 Quarterly Review
ITS’ 2023 Q2 Quarterly Review highlights progress on major projects and improvements to how the Carolina community interacts with ITS and ITS services.
This quarter, ITS made significant progress on several multi-year projects, including Carolina Key passwordless logins and the final port of working phones in the years-long transition from Verizon to AT&T.
ITS also improved the IT customer experience. The ITS Service Desk launched a new walk-in support location to give the Carolina community a new place to go for in-person tech help. ITS Educational Technologies renamed CCI Printing to Carolina Print Hub to reduce confusion. Teams revamped the Help Portal workflow to help customers route questions for a faster response. ITS created a comprehensive new employee resource to help them onboard to technology at Carolina. And ITS teams launched a new service that enable visibility into IT incidents through real-time status monitoring.
2023 Q1 Quarterly Review
ITS’ 2023 Q1 Quarterly Review highlights ITS’ collaborative efforts, both between ITS units and with the University at large.
Within ITS, many units collaborated on major public-facing projects, including continuing the rollout of Carolina Key, refreshing the Help Portal for a better user experienceand laying the groundwork for a new Service Desk location.
ITS worked with other groups in the University community to support new building construction, launch new case management software for international students, replace the PI dashboard with an enhanced reporting tool and co-sponsor the return of the CFE Faculty Showcase on Teaching.
2022 Q4 Quarterly Review
In ITS’ 2022 Q4 Quarterly Review, you’ll read that ITS rolled out platforms and redesigns that now touch many campus members daily.
In November, multiple ITS groups — Identity Management, the Information Security Office, Networking and Project Portfolio & Change Management — deployed Carolina Key passwordless logins to students. Education Technologies, meanwhile, expanded its release of the Canvas learning management system to campus. In addition, Enterprise Applications, in collaboration with other campus groups, completed the first phase of redesigning ConnectCarolina class registration features.
The quarterly report also covers ITS’ efforts to promote cybersecurity, showcase its digital accessibility program and share best practices in change and project management and for PeopleSoft applications.
2022 Q3 Quarterly Review
ITS’ 2022 Q3 Quarterly Review highlights changes that ITS implemented to infrastructure, platforms and processes that improve services for campus users. Multiple ITS teams worked together to migrate 14,000 University phones to a new system that supports mobile and remote work. ITS Networking, meanwhile, added access points in every room of three campus dorms to boost wireless coverage for hundreds of students.
The report also covers new platforms that Educational Technologies provided to enhance the experience for instructors and students. EdTech fully rolled out the Canvas learning management system at the start of Fall semester. Nearly 2,000 instructors opted to use the new platform. Also in the quarter, EdTech retired Digital Desk and replaced it with grading tool platform Gradescope.
In another accomplishment that improves user experience and efficiency, several ITS groups launched a new-employee onboarding feature within ServiceNow.
2022 Q2 Quarterly Review
ITS’ 2022 Q2 Quarterly Review reflects the spirit of continuous improvement. The ITS Service Management Platform Team officially retired Remedy on April 15 after several years of progressively retiring individual applications after moving those functions to newer and better platforms. Multiple units collaborated on improving the Data Protection & Purchasing Guide on the Safe Computing website and deploying Duo 2-Step Verification for identity verification during password reset. Educational Technologies moved forward with a site license for the Canvas learning management system, beginning the phase out of Sakai.
ITS also celebrated a few milestones this quarter, including the 10-year anniversary of the campus Distributed Antenna System, two successful years of co-facilitating a digital accessibility conference, three years of the Digital Accessibility Liaisons program and five seasons of a cybersecurity podcast.
2022 Q1 Quarterly Review
ITS’ 2022 Q1 Quarterly Review highlights several modernization efforts across ITS. The campus phone migration project team moved its largest batch of phones so far. ITS Networking upgraded campus internet connectivity from 4×10 Gbps to 2×100 Gbps. Infrastructure & Operations retired on-premises authentication infrastructure after moving to cloud-based authentication for Microsoft 365 and replaced aging enterprise storage hardware. Educational Technologies piloted a new LMS, Canvas, as a replacement for Sakai.
The quarterly report also notes new self-paced digital accessibility training, a last-minute in-house replacement for Coursicle and the launch of the Meet the Information Security Liaisons feature.