Quarterly Reports
2021 Q1 Quarterly Review
ITS’ 2021 Q1 Quarterly Review highlights how our teams and collaborators supported the campus community by updating technology that increased efficiencies, saved resources, improved accessibility and even helped with fighting the spread of the virus during the pandemic. Educational Technologies, for example, equipped two dozen CCI Printing stations to support touch-free printing.
Automation and moves to the cloud, meanwhile, boosted efficiencies while improving customer experience. Digital Services, as one example, moved the University’s WordPress system to the cloud. On the automation front, the Service Desk gave customers the option to get a call back instead of waiting on hold.
The Q1 report also explains how Infrastructure & Operations cloud engineers have collaborated with Research Computing, the Information Security Office, Networking and other ITS engineering resources to establish secure boundaries by which Carolina’s research and administration units can safely explore cloud-based technologies.
2020 Q4 Quarterly Review
Pivoting was a common theme in 2020 as the world tried to adjust to life in a pandemic. Likewise, ITS’ 2020 Q4 Quarterly Review shares examples of how ITS pivoted during the last quarter of 2020. The Service Desk, for example, placed an order for additional contactless lockers after its first 15 lockers proved popular with campus customers. Likewise, the Information Security Office pivoted to a remote, multi-channel approach to reach the campus, including by holding a virtual SecurityCon event.
Still other common themes of the accomplishments covered in the Quarterly Review are working smarter and more efficiently and enhancing information security. Automation is one significant way that ITS is saving resources. ITS automated processes for students to request a pass/fail grade, for packaging financial aid, for some provisioning and deprovisioning, and for some software upgrades.
2020 Q3 Quarterly Review
ITS’ October 2020 Quarterly Review shares how our teams prepared faculty, technology in teaching spaces, and students in on-campus housing for a Fall semester that initially included in-person instruction and life. You’ll also read about the importance of data-driven decision making — our Enterprise Reporting & Departmental Systems division developed a dashboard solution when the University needed to know the movement of students through campus for Fall semester COVID-19 planning.
Our second quarterly report also covers the beginning migration to a new Voice-over-Internet-Protocol phone system for campus, the upgrade of core database system platforms, the release of the new “My Learning” module of Carolina Talent, and the roll out of the BuyCarolina marketplace portal.
In addition, this report acquaints you with the new names of two of our groups — Educational Technologies and Software Distribution. Finally, you’ll learn more about the people of ITS.
2020 Q2 Quarterly Review
With the arrival of COVID-19 and the shift to remote learning, teaching and working in March 2020, much of the first half of 2020 was anything but normal. Fittingly, ITS’ July 2020 Quarterly Review — our inaugural quarterly report — covers an unconventional and longer span of February through July.
The Quarterly Review provides at-a-glance highlights of technology upgrades, projects and ITS’ collaborations with campus, including ways ITS helped support the University’s shift to primarily remote operations at the beginning of the pandemic.
The report covers how teams across ITS provided expertise to the Heroes Health Initiative and how individual units adjusted services and operations to support customers while also keeping them and employees safe.
You’ll also read about initiatives that ITS advanced. The day-to-day technology needs of the University continue regardless of the pandemic: improvements to ServiceNow, Wi-Fi, Carolina’s Time Information Management (TIM) system and cybersecurity awareness training, to name just a few.