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ITS has rolled out a new Onyen management system. The interface to the new system adds functionality for first-time Onyen creation and on-going password management. All other functions on the Onyen Services page ( remain unchanged.  

The new, easy-to-use interface for managing passwords requires all users to select five security questions and identify at least one emergency contact the first time a password is changed. Both of these functions were previously optional. By requiring security questions, ITS now offers users the convenience of resetting a forgotten password online without contacting 962-HELP for assistance.

This new interface will enable you to:

  • Change your password
  • Reset a lost or forgotten password
  • Check password status
  • Create/update security questions
  • Add/update emergency contact information
  • Add/update Alert Carolina contact number

You will continue to be reminded via email when it’s time to change your password. For questions about using the new Onyen password management application, call 962-HELP or visit and search for “Onyen Password.”

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