Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Read more

A month following the launch of ServiceNow, campus members are acclimating to and finding value in the University’s new primary ticketing software. That’s what user feedback and usage stats indicate for ServiceNow, which replaced Carolina’s old Remedy system on July … Read more

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Read more

As use of cloud-based technology continues to grow, ITS is taking steps to ensure that campus IT leaders will be prepared to participate in this transformation. Toward that goal, ITS held cloud essentials training for four full days in June … Read more

This year, UNC-Chapel Hill will begin switching to a new phone system. The current voice services agreement expires in January 2024.   “Changing to a new phone system requires a lengthy ‘ramp-up’ period to build out the infrastructure, in addition to porting out phone lines … Read more

Through ITS’ leadership, UNC-Chapel Hill has become a founding member of the RHEDcloud Foundation, along with 14 other universities and corporations. The nonprofit RHEDcloud Foundation launched in March to initiate the RHEDcloud Project, an open-source project for collaborating on cloud … Read more

UNC-Chapel Hill is switching to a system of changing Onyen passwords to once a year rather than every 91 days. For the convenience of changing their password just one time per year, campus community members will need to create passwords … Read more

In an agreement effective April 1, the UNC Print Stop will assume management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing services. The ITS printing is a legacy service that ITS (or its … Read more

In February, ITS Communication Technologies brought together IT pros from campus, Triangle-area universities and elsewhere to talk to Internet2 about the computer networking consortium’s cloud strategy, offerings and plans. Mark Johnson, Interim Assistant Vice Chancellor for CommTech, organized the four-hour … Read more

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Read more

ITS has retired its tape robot, affectionately known as Roberta, after a dozen years of it storing, reading from, retrieving and backing up information for UNC-Chapel Hill. Roberta was an IBM Tape Library that ITS Infrastructure & Operations purchased in … Read more

ITS leaders bolstered relations with Splunk during a visit last week by the company’s President of Worldwide Field Operations. On January 15, Splunk’s Susan St. Ledger met with UNC-Chapel Hill leadership for part of the day and joined the Kenan … Read more