Customer Case Study Kathryn Gunn is a post-doctoral researcher in the Neher Lab of the Biochemistry and Biophysics Department within the UNC-Chapel Hill School of Medicine. She is a new client of ITS Research Computing. The Client The Neher Lab … Read more

The ITS Service Desk is gaining more clients across campus as it takes on the job of providing Tier 1 support for more University departments. The Service Desk has always had a policy of offering services to all University affiliates. … Read more

Customer Case Study Tim Weigand is a Ph.D. candidate and research assistant at the Department of Environmental Sciences and Engineering, within the Gillings School of Public Health at UNC-Chapel Hill. Weigand is a client of ITS Research Computing. The Client … Read more

ITS Infrastructure & Operations implemented a new approach to monitor data access speeds for its clients by using Raspberry Pi single-board computers. Infrastructure & Operations’ new approach is to run scripts on Raspberry Pi computers. These scripts keep track of … Read more

This August will see an exciting new opportunity for the UNC-Chapel Hill athletic programs – on August 22, the ACC Network will debut after years of planning, negotiating and building.  Announced in 2016, the ACC Network (ACCN) is a collaboration between … Read more

ResNET, in collaboration with Carolina Housing, has enabled students living on campus to stream cable channels from their mobile devices with the implementation of Stream2. Stream2 allows on-campus residents to stream 80 cable channels from their mobile devices and record … Read more

ITS Teaching & Learning and the Center for Faculty Excellence are celebrating 10 years of working together to support instructors at UNC-Chapel Hill. Teaching & Learning and the Center for Faculty Excellence (CFE) have worked closely over the past decade … Read more

The upcoming ServiceNow rollout will bring many changes at UNC-Chapel Hill, for ITS and all current Remedy users. ServiceNow will replace Remedy as the primary ticketing software for the University. ITS is adopting a new workflow in which all tickets … Read more

On July 18, UNC-Chapel Hill initiated the upgrade to LinkedIn Learning, an e-learning resource previously known as Lynda.com. The service offers the same e-learning resources as its predecessor, with a more intuitive and customizable interface. Led by Thao Nghi Tu … Read more

UNC-Chapel Hill now has a Digital Accessibility Office that will offer training, consulting and assessment services to make digital platforms and materials more accessible at the University. The Digital Accessibility Office (DAO) launched July 1 as a four-person team within … Read more

ITS will launch a new help.unc.edu and the underlying system used for support, called ServiceNow, on July 30. The new website and system will bring many benefits to users, including the ability to find answers faster with better knowledge articles, … Read more

Internet protocol cameras have proven to be tremendously useful on Carolina’s athletic fields and courts.  Over the past three years, ITS has more than quadrupled the number of these internet protocol (IP) cameras deployed for UNC Athletics in its venues.  In 2016, the … Read more