New program develops ServiceNow experts

April 3, 2020

The IT Service Management team was grappling with a growing number of departmental requests for more ServiceNow features while struggling to hire developers to implement those features. The team chose an innovative solution: use one part of the problem to … Continued

ITS Service Desk director to retire

March 27, 2020

The chief of the ITS Service Desk is retiring after 30 years at UNC-Chapel Hill. Sharon Glover, who has led the Service Desk for seven years — one year as interim director and six years permanent — will retire April … Continued

Guidance on hardware repairs while CRC operations are suspended

March 23, 2020

Following the UNC System directive to suspend in-person, non-essential services to help stop the spread of COVID-19, the Computer Repair Center is closed and unable to perform any hardware repairs. Protecting the health, safety and well-being of our campus community … Continued

Kate Hash named Assistant Vice Chancellor

March 15, 2020

Kate Hash has been named ITS’ Assistant Vice Chancellor for Customer Experience & Engagement, effective March 16. Hash has served as Interim Assistant Vice Chancellor of User Support & Engagement since February 20, 2019, overseeing IT Service Management (including the … Continued

ITS upgrades ServiceNow

February 14, 2020

The Service Management team has upgraded Carolina’s ServiceNow platform to the New York release, marking the first upgrade since ITS and campus partners rolled out ServiceNow last July. ServiceNow introduces new software feature releases every six months — and yes, … Continued

Michael Barker named Vice Chancellor for IT and CIO

February 11, 2020

J. Michael Barker was selected as UNC-Chapel Hill’s Vice Chancellor for Information Technology and Chief Information Officer, effective February 1. Barker served as Interim Vice Chancellor for one year — from January 2019 through January 31, 2020. He has served … Continued

Digital access efforts advance

February 3, 2020

As part of its commitment to provide a welcoming and inclusive environment, UNC-Chapel Hill is devoted to making its digital resources and services accessible to all users. A fundamental step toward creating an inclusive digital experience, obviously, is having a … Continued

Data center gains energy-efficient AC system

January 31, 2020

ITS and Facilities Services have installed new air conditioner units in the ITS Manning data center to reduce the center’s carbon footprint. Over one week in January, ITS led the effort to replace 16 fans – from energy-wasting belt fans to … Continued

ITS transfers print operations

January 17, 2020

As of January 1, ITS is no longer in the printing business. ITS transferred its legacy printing service, which ITS or its predecessor entities had provided for more than half a century, over to UNC Print Stop. The campus’ leading … Continued

ITS names Communication Technologies leader

December 17, 2019

When Mark Johnson first came to work at ITS nearly a year ago, he introduced himself around UNC-Chapel Hill as the new Jim Gogan. As interim Assistant Vice Chancellor for Communication Technologies, Johnson found it was the fastest way for … Continued

Now ITS can purge old email data of most inactive accounts

December 6, 2019

ITS has shed 24,000 Office 365 email accounts in a project involving groups across and outside the department and requiring a University policy change. Completed in November, the Email Capstone project also sets the stage to address further data retention … Continued

Cloud infrastructure operations specialist joins ITS

November 22, 2019

Scotia Roopnarine has joined ITS Infrastructure & Operations as the Director of Applications. He will oversee PeopleSoft Administration, Business Process Automation, Middleware Services, Linux Administration and Database Administration teams – about 32 people. Roopnarine comes from Ellucian, a higher ed … Continued