ITS Managed Desktop Services (MDS) has expanded its service offerings to include formalized asset management. This encompasses the full lifecycle of endpoint devices and the transitions in between. In the early summer of 2018, organizational changes in User Support & … Read more

In an agreement effective April 1, the UNC Print Stop will assume management oversight of the ITS printing operation, which includes check printing, 1099s, W-2s and basic printing services. The ITS printing is a legacy service that ITS (or its … Read more

ITS Teaching & Learning will play a key role in the multi-year classrooms modernization plan that the University recently announced. The Flexible Learning Spaces Initiative will modernize as many as 50 general-purpose classrooms, including several lecture halls, over the next … Read more

In February, ITS Communication Technologies brought together IT pros from campus, Triangle-area universities and elsewhere to talk to Internet2 about the computer networking consortium’s cloud strategy, offerings and plans. Mark Johnson, Interim Assistant Vice Chancellor for CommTech, organized the four-hour … Read more

ITS Infrastructure & Operations completed its first tabletop exercise to test the efficacy of the ConnectCarolina Service Recovery Plan on February 22. This was the imaginary scenario: the ITS Manning data center suffered a failure and was inoperable for an … Read more

ITS has retired its tape robot, affectionately known as Roberta, after a dozen years of it storing, reading from, retrieving and backing up information for UNC-Chapel Hill. Roberta was an IBM Tape Library that ITS Infrastructure & Operations purchased in … Read more

On Wednesday, January 30, Provost Robert A. Blouin announced that J. Michael Barker will serve as the Interim Vice Chancellor for Information Technology and Chief Information Officer, effective February 1. Mike has served in a variety of roles since joining … Read more

ITS Research Computing has decommissioned the Killdevil computing cluster. Users migrated their workflow from Killdevil over to Research Computing’s more modern, powerful clusters, Longleaf and Dogwood. Killdevil served University for seven years Research Computing turned off Killdevil on December 17, … Read more

ITS leaders bolstered relations with Splunk during a visit last week by the company’s President of Worldwide Field Operations. On January 15, Splunk’s Susan St. Ledger met with UNC-Chapel Hill leadership for part of the day and joined the Kenan … Read more

In recognition of Data Privacy Month, ITS News presents this overview of Privacy Liaisons and an introduction to ITS’ two Privacy Liaisons. Privacy Liaisons Privacy Liaisons are appointed by the head of each UNC-Chapel Hill operating unit that has responsibility … Read more

Following a gargantuan effort, ITS has retired the Andrew File System. The Andrew File System (AFS) is a distributed file system that UNC-Chapel Hill used for 22 years until ITS decommissioned the service on November 13, 2018. While AFS was … Read more

When Assistant Vice Chancellor Jim Gogan retires on January 31, 2019, after 42 years of serving UNC-Chapel Hill, he leaves a lasting legacy — a reliable, robust campus network, the goodwill he forged between Information Technology Services and groups within … Read more