Like all ITS Service Desk staffers, Tech Support Analyst Javier Cedeno is working remotely due to the COVID-19 pandemic. Unlike any of his fellow staffers, he is working internationally. Cedeno is stuck in Tome, Chile, by border shut-downs. Since March, … Read more

After more than 30 years of state service, Hiawatha Demby, Applications Analyst with ITS Communication Technologies, will retire at the end of May. During his time at UNC-Chapel Hill, Demby worked for several departments, saw campus technology support offices evolve … Read more

This summer ITS Digital Services will move the web.unc.edu WordPress network to the cloud while also making some big changes to improve accessibility and branding. Web.unc.edu is a self-service network on which anyone with an Onyen can create a professional-looking … Read more

UNC-Chapel Hill has been relying heavily upon the Digital Accessibility Office to support campus community members as they teach, learn and work primarily online amid the pandemic. Early on, the Digital Accessibility Office (DAO) team members quickly retooled their operations to … Read more

When Assistant Director Ingrid Camacho took over the leadership of the ITS Service Desk on April 1, she was readily prepared for the responsibilities of the job. What came as a more unusual challenge, however, was taking on those responsibilities … Read more

Tech support analyst Chase Freedman has spent almost 10 years working at the ITS Service Desk in a variety of support roles. Six weeks ago, Freedman would have been found providing hands-on, face-to-face tech support for students, faculty and staff … Read more

ITS Teaching & Learning has been at the forefront of the University’s COVID-19 communications from the very beginning. In March, Teaching & Learning collaborated with the Center for Faculty Excellence (CFE), the Office of Arts and Sciences Information Services (OASIS), … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. As the Spring semester wraps up today, we want to introduce you to and recognize three graduating student workers who have left their mark on ITS. Anthony Doban was … Read more

Editor’s note: ITS Communications student workers reported and wrote this article. The coronavirus pandemic caused many drastic changes for students at UNC-Chapel Hill, interrupting the Spring semester. Professors continue to demonstrate increased lenience in assignment deadlines and grading to accommodate … Read more

Editor’s note: We sat down with Kate Hash, Assistant Vice Chancellor for Customer Experience & Engagement, at least virtually, over Zoom, to ask her how her ITS units have adjusted to serving customers’ needs via remote locations. Q: How has … Read more

Theresa Silsby, Director of the ITS Business Systems Help Desk, has been elected to serve as a delegate to the Employee Forum. Silsby will be sworn in — via Zoom — on May 6 as she begins serving her two-year … Read more

All from the same household, ITS’ Brenda Carpen and her family are experiencing the University’s remote work, teaching and learning during the COVID-19 pandemic. Brenda is Project Manager with ITS Infrastructure & Operations. Her husband, Morgan Pitelka, is Chair of … Read more