ITS and the Office of Sponsored Research have completed the second and important phase for a new tool that enables campus users to manage awarded funds for research projects. On September 8, two ITS divisions — Enterprise Reporting & Departmental … Read more
The Information Security Office’s annual SecurityCon event will be held on October 9. While the conference will be fully virtual this year, event managers Charlie Mewshaw and Michael Williams of the Information Security Office strive to uphold the success of … Read more
Beginning September 27, 2020, Zoom will require either the waiting room or a passcode to be applied to meetings, including ones that have already been scheduled. By default, the waiting room will be applied to all meetings; however, you can … Read more
In preparation for the first day of Fall 2020 classes, ITS’ Classroom Hotline unit spent spring and summer getting faculty and the technology in teaching spaces ready. Classroom Hotline staffers had already gotten themselves quickly versed on all things Zoom … Read more
ITS Teaching & Learning played a key role in helping UNC-Chapel Hill faculty get prepared for Fall 2020 classes, whether instructors are teaching on campus, remotely or a combination of the two. Addressed physical distancing needs Staffers within Teaching & … Read more
During the first week of classes last week, the ITS Service Desk supported 4,830 contacts, with 1,409 contacts in the first day alone. The overall volume increased over 2019 by 9%, or 450 additional contacts. The week-long tally via phones … Read more
When COVID-19 necessitated a new safe way of dropping off and picking up laptops, the ITS Service Desk devised a creative solution for students — contactless lockers. ITS installed Luxer Lockers at Carolina’s Student Union during the first week of … Read more
When the University needed to know the movement of students through campus for COVID-19 planning for the Fall 2020 semester, ITS Enterprise Reporting & Departmental Systems developed a solution. Groups such as the Emergency Operations Center, Emergency Management and Planning, … Read more
Given the COVID-19 pandemic, students’ experience moving into their residence halls last Saturday and Sunday was like no other Carolina move-in weekend. Despite changed circumstances and physical distancing requirements, ITS ResNET team members exerted all their creativity and know-how to … Read more
After more than two decades, the ITS Software Acquisition group has changed its name to Software Distribution. Software Distribution Manager Greg Neville has been with the group for 20 years. Kimberly Middleton, Site License Coordinator for Software Distribution, has been … Read more
This summer, ITS is starting to upgrade the University’s Oracle software to a newer version. The upgrade, which ITS Infrastructure & Operations expect to complete by November, will monumentally change the way ITS configures the infrastructure of Carolina’s databases. With … Read more
As some UNC-Chapel Hill employees return to campus and the University prepares for students to come back in August, ITS has a few teams that never left. The ITS Operations Center is one ITS group that has maintained its campus … Read more
